Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Greenville, NC

Full-time - Entry Level

Greenville, NC

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a more patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the American Society of Health-System Pharmacists (ASHP) and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician, a credential that is both nationally recognized and portable, enhancing your career advancement opportunities. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with company policies and state and federal regulations. You will be responsible for utilizing pharmacy systems to obtain patient and drug information, process prescriptions, and assist in coaching pharmacy technicians and cashiers. Your focus will be on delivering a distinctive and delightful customer experience, engaging with customers, resolving issues, and modeling best practices in customer service. You will also assist in operational tasks such as filling prescriptions, managing inventory, and maintaining compliance with pharmacy standards. The training and personal development aspect of this position is significant, as you will be required to earn and maintain PTCB certification and complete ongoing education credits. The Walgreens pharmacy technician apprenticeship program is designed to provide you with foundational and advanced knowledge, skills, and on-the-job experiences necessary for success in the pharmacy care industry. This role not only prepares you for certification but also qualifies you for college credit hours recognized by the American Council on Education (ACE).

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Model and share customer service best practices with team members.
• Assist in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Report prescription errors to the pharmacist on duty immediately.
• Register all related sales on the assigned cash register and handle cash as required.
• Process manual claims for third-party program prescription services in a timely manner.
• Assist in inventory management activities, including ordering and unpacking pharmaceuticals.
• Maintain a clean and orderly pharmacy department and ensure adequate supplies are stocked.
• Earn and maintain PTCB certification through the designated training program.
• Attend training and complete continuing education credits as required.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Ability to assist the pharmacist in various pharmacy duties under supervision.
• Basic computer skills to operate pharmacy systems and cash registers.
• Good math skills for accurately filling prescriptions.

Nice-to-haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Knowledge of store inventory control.
• PTCB certification.

Benefits

• Earn while you learn training program recognized by ASHP & Department of Labor.
• Opportunity to earn college credit hours through the apprenticeship program.
• Continuing education credits for professional development.