Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Commerce Charter Township, MI

Full-time - Entry Level

Commerce Charter Township, MI

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a more patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the American Society of Health-System Pharmacists (ASHP) and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician, a credential that is both nationally recognized and portable, enhancing your career advancement opportunities. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with company policies and state and federal regulations. You will be responsible for utilizing pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians and cashiers in the operation of pharmacy systems. Your primary focus will be on delivering a distinctive and delightful customer experience, engaging with customers and patients, resolving issues, and ensuring satisfaction with pharmacy services. You will also assist in operational tasks such as entering patient and drug information, filling prescriptions, and maintaining workflow. Reporting any prescription errors to the pharmacist and adhering to the company's policies regarding Good Faith Dispensing is essential. Additionally, you will handle cash register transactions, assist customers in locating products, and manage telephone calls that do not require the pharmacist's attention. Your role may extend to supporting inventory management activities and assisting in clinical services, including the collection of samples and coordination with healthcare providers. Training and personal development are key components of this position. You will be expected to earn and maintain your PTCB certification and participate in ongoing training and education to stay updated on healthcare and pharmacy developments. Completing the Walgreens pharmacy technician apprenticeship program can also earn you college credit hours, further enhancing your educational qualifications.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Model and share customer service best practices with team members.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Report prescription errors to the pharmacist on duty immediately.
• Register all related sales on assigned cash register and handle cash as required.
• Assist in scheduling and maintaining workflow in the pharmacy.
• Support inventory management activities, including ordering and unpacking pharmaceuticals.
• Assist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients.
• Develop and maintain good relationships with the local medical community.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Must be able to assist the pharmacist in the performance of pharmacy duties in accordance with company policies and procedures.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Earn while you learn Pharmacy Technician Training Program recognized by ASHP & Department of Labor.
• Opportunity to earn PTCB certification and maintain it through the designated training program.
• Experience qualifies for eight college credit hours as recognized by the American Council on Education (ACE).
• Access to ongoing training and continuing education credits.