About the position
As a Pharmacy Technician Trainee at Giant Eagle, you will play a vital role in our collaborative pharmacy team. Your primary responsibility will be to provide exceptional service to our patients, ensuring that their needs are met with compassion and efficiency. You will be instrumental in building strong relationships with patients, helping to exceed their expectations and providing safe, accurate, and efficient care. This position is designed for individuals who are eager to learn and grow within the pharmacy field, as you will be trained to handle various tasks that contribute to the overall success of the pharmacy department. In this role, you will welcome patients at all pharmacy entry points, acknowledging them with a smile and a friendly demeanor. You will model excellent patient care by engaging with customers, processing orders both in person and over the phone, and directing them to the appropriate products and services. Your ability to communicate effectively will be essential, especially when referring questions about prescriptions and over-the-counter medications to the pharmacist. Maintaining a clean and organized work environment is crucial, as it ensures compliance with company and government regulations. You will assist your team members in various tasks to ensure the pharmacy operates smoothly and efficiently. Utilizing the pharmacy computer system, you will perform actions necessary to maximize efficiency, including managing patient profiles, checking medication counts, and processing invoices. You will also be involved in executing company initiatives and programs aimed at improving service outcomes. Training is a key component of this position, and you will be required to complete a training program along with any necessary exams. Adherence to company policies, state and federal laws, including HIPAA regulations, is mandatory. You will also handle cash register transactions according to established procedures, ensuring accurate sales finalization. Your role will include transcribing prescription data to generate custom labels, maintaining inventory levels, and addressing customer inquiries in a polite and timely manner. Overall, this position offers a unique opportunity to start a rewarding career in the pharmacy field while being part of a supportive and family-oriented company culture.
Responsibilities
- Welcome patients and acknowledge them with compassion and a smile at all pharmacy entry points.
- Model excellent patient care by engaging with patients and meeting their needs.
- Process orders in person and by phone, directing patients to products and merchandise.
- Refer appropriate questions concerning prescriptions and over-the-counter medicine to the pharmacist.
- Maintain a neat and clean work environment to meet company and government requirements.
- Assist team members with tasks to ensure the department runs efficiently.
- Use the pharmacy computer to complete necessary actions for optimal patient care.
- Assist team on action plans to improve outcomes using service and business metrics knowledge.
- Execute all company initiatives and programs as required.
- Complete the required training program and accompanying exams.
- Follow all company, state, and federal policies, laws, and regulations, including HIPAA and Pseudoephedrine sales.
- Finalize sales using the cash register according to established procedures.
- Transcribe data from prescriptions accurately to generate custom labels for customers.
- Assist with maintaining proper inventory levels by ordering, receiving, stocking, and rotating drugs and supplies.
- Answer telephone calls in a polite and timely manner, ensuring accurate information exchange.
- Resolve customer questions and concerns effectively and efficiently.
- File written prescriptions daily.
Requirements
- 0 to 6 months of experience in a related field.
- High school diploma or equivalent is required.
- At least 18 years of age.
- Ability to lift up to 25 pounds.
Nice-to-haves
- Pharmacy Certification is preferred.
