Quest Diagnostics - Shawnee, KS
posted 3 months ago
The Phlebotomist II Float at Quest Diagnostics serves as a vital representative of the company, interacting directly with patients who visit for routine health checks or significant health decisions. This role involves drawing quality blood samples and preparing specimens for laboratory testing, adhering to established practices and procedures. The Phlebotomist II Float is responsible for creating a trusting environment for patients, explaining procedures clearly, and ensuring that blood specimens are collected safely and accurately. This position may require the individual to direct daily activities at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and may involve leading one or more Patient Service Representatives (PSR) on-site. In addition to specimen collection, the Phlebotomist II Float will demonstrate leadership behaviors and focus on process excellence while maintaining confidentiality and accuracy regarding patient information. The role may involve assignments in various settings, including doctor's offices, patient service centers, house calls, and long-term care facilities, depending on business needs. Responsibilities include collecting specimens for drug screens, biometric screenings, and insurance exams, administering oral solutions, and ensuring accurate data entry for patient registration and test orders. The Phlebotomist II Float will also be responsible for managing billing information, collecting payments, and safeguarding sensitive information. Other duties include performing clerical tasks, maintaining phlebotomy logs, assisting with inventory counts, and participating in special projects. The role requires ongoing training to stay updated on the latest phlebotomy techniques and may involve mentoring new employees to help them acclimate to the work environment. The Phlebotomist II Float must ensure compliance with departmental policies and safety protocols, maintain a clean and organized work environment, and communicate effectively with clients and team members.