Phlebotomy Supervisor

Quest Diagnostics Incorporated - Gretna, LA

Full-time - Mid Level

Gretna, LA

Ambulatory Health Care Services

About the position

The Phlebotomy Supervisor in Gretna, LA is responsible for overseeing the functions of Patient Services, which may include Mobile Phlebotomy, In-Office Phlebotomy, and Patient Service Centers. The Supervisor will manage all activities of the function, including training personnel, daily operations, and staffing of PSCs. The role ensures the maintenance of a safe and professional environment in all supervised facilities. The position operates Monday to Friday from 8:00 AM to 5:00 PM, and proof of COVID-19 vaccination is required, with exemptions considered for medical and religious reasons.

Responsibilities

• Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensures all Federal, State & local licensure requirements are met.
• Oversees safety, maintenance, and cleanliness of facilities.
• Performs site visits at all assigned PSCs/IOPs and mobile phlebotomy sites.
• Oversees inventory process for supervised facilities.
• Participates in the interview, selection, and hiring of new employees.
• Responsible for training, coaching, supervision, and development of staff.
• Monitors ongoing performance of employees; provides corrective action and counseling as required.
• Prepares schedules with minimal overtime for employees.
• Prepares month-end reports.
• Investigates/resolves and responds to customer complaints appropriately.
• Assists in preparation of annual budget for areas of responsibility.
• Participates on process improvement teams or other initiatives to meet management objectives.
• Organizes and leads projects both within the workgroup and with cross-functional groups.

Requirements

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years' experience in phlebotomy, laboratory, or other healthcare environments.
• Must have valid driver's license and clean driving record.
• Ability to effectively communicate in English.

Nice-to-haves

• Customer service experience in a retail or service environment preferred.

Benefits

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours.
• 15 PTO days first year.
• Paid Holidays.
• Annual Bonus Opportunity.
• 401(k) with matching contributions.
• Variable compensation plan (AIP) bonus.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Blueprint for Wellness.
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours.
• Opportunities for career advancement.
• Training provided.