Phlebotomy Supervisor

About the position

The Phlebotomy Supervisor is responsible for overseeing the functions of Patient Services, which include Mobile Phlebotomy, In-Office Phlebotomy, and Patient Service Centers. This role involves managing daily operations, training personnel, ensuring compliance with regulations, and maintaining a safe and professional environment across all supervised facilities. The supervisor will also be involved in performance evaluations, staff development, and budget management.

Responsibilities

• Oversee daily operations of all assigned facilities, including PSCs, mobile, and in-office phlebotomy.
• Implement SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure compliance with Federal, State & local licensure requirements.
• Complete and review Laboratory testing QA/QC documentation as required.
• Oversee safety, maintenance, and cleanliness of facilities.
• Perform site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and document findings.
• Conduct QA audits and ensure adequate supervision during site visits.
• Manage the relocation, opening, and closing of PSCs, IOPs, and RRLs.
• Oversee inventory processes for supervised facilities.
• Participate in the interview, selection, and hiring of new employees.
• Train, coach, supervise, and develop staff.
• Monitor ongoing performance of employees and provide corrective action as needed.
• Conduct mid-year and annual performance appraisals.
• Hold regular meetings to disseminate information to staff.
• Ensure employees meet driving requirements for company business.
• Track and enter time/attendance of employees and prepare schedules with minimal overtime.
• Prepare month-end reports and may perform training and onboarding of new clients.
• Investigate, resolve, and respond to customer complaints effectively.
• Ensure implementation of Quest improvement and standardization initiatives.
• Assist in preparation of the annual budget and maintain budget control throughout the year.
• Participate in process improvement teams and lead projects within the workgroup and cross-functional groups.

Requirements

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years' experience in phlebotomy, laboratory, or other healthcare environments.
• High school diploma or GED required; Bachelor's Degree preferred.
• Valid Certified Phlebotomy Technician certification.

Nice-to-haves

• Customer service experience in a retail or service environment preferred.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee stock purchase plan
• Health insurance
• Opportunities for advancement
• Paid holidays
• 15 PTO days in the first year
• Annual Bonus Opportunity
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours