Physical Therapy Front Office Coordinator job

$27,040 - $35,360/Yr

SAM's PHYSICAL THERAPY, P.C. - Mason, MI

Part-time,Full-time - Entry Level

Onsite - Mason, MI

Ambulatory Health Care Services

About the position

The Front Office Coordinator (FOC) is responsible for managing daily operations in a physical therapy setting, ensuring adherence to policies and procedures, scheduling appointments, verifying insurance, and handling patient accounts. The role requires excellent customer service skills and the ability to adapt to changes while supporting the Physical Therapist and Physical Therapist Assistant in various tasks.

Responsibilities

• Manage daily, weekly, and monthly operations as outlined in the Office Manual.
• Schedule patient appointments and maintain continuity of care.
• Accurately enter patient demographics and insurance information.
• Collect payments due prior to each visit and document transactions appropriately.
• Verify insurance benefits and ensure proper authorization for visits.
• Maintain a welcoming environment for patients and staff.
• Complete daily, weekly, and monthly collection reports and reconciliations.
• Assist Physical Therapists and Assistants in preparing equipment and patient care.
• Maintain cleanliness and organization of the clinic.
• Participate in regular meetings and training as requested by management.

Requirements

• Previous work experience in an Outpatient Physical Therapy setting.
• High School Diploma or equivalent.
• Understanding of medical billing practices and medical terminology (HCFA 1500, CPT, and ICD 10 codes).
• Excellent customer service and communication skills.
• Proficient in Microsoft Office, Word, Excel, and other technical software systems.
• Strong decision-making and judgment skills.
• Effective time management and ability to organize multiple priorities.

Nice-to-haves

• Experience in a clinical setting (physician, dental, chiropractic, or physical therapy).
• Ability to troubleshoot technical issues when necessary.
• Active listening skills and adaptability to change.

Benefits

• Paid time off