Physician Assistant I Primary Care- Virtual Inbasket Management Team-Must speak Spanish

Mass General Brigham - Boston, MA

Full-time

Remote - Boston, MA

Ambulatory Health Care Services

About the position

The Brigham and Women's Primary Care Physician Assistant I is an integral member of the Primary Care team, primarily responsible for the assessment and management of diverse patient populations, both medical and surgical. This role involves diagnostic and therapeutic interventions, the development of appropriate care plans, and ongoing evaluation of patient progress. The Physician Assistant (PA) will operate in a remote capacity, focusing on managing Primary Care tasks curated within their inbasket folders. Initially, the PA will be required to be on-site for the first few weeks of employment, after which the position will transition to a fully remote setup. The specifics of the work will evolve over time as the initiative rolls out, adapting to the changing needs of the department. In this role, the PA will handle a range of telephone encounters and messages, which can vary from routine to emergent. This will necessitate thorough patient assessment, diagnosis, outcome identification, planning, implementation, and evaluation. The PA will be tasked with resolving Patient Gateway messages in real-time, either by providing clinical advice or facilitating virtual visits. Additionally, the PA will place orders for tests, vaccines, referrals, or medication refills, adhering to established protocols, excluding controlled substances. Following up on these orders is also a critical responsibility. Effective communication with primary care providers (PCPs), nurses, medical assistants, administrative support, and practice leadership is essential to ensure seamless patient care. The PA must be fluent in Spanish and possess experience working with pediatric patients. While the PA can expect a relatively predictable work schedule, there may be variations to accommodate clinical needs as they arise. Occasionally, the PA may be required to provide clinical coverage for team members. After hours, the PA must remain accessible for urgent test results related to their orders and is expected to regularly check their Epic inbasket, responding to time-sensitive information as necessary, even outside of office hours. The PA will also perform other duties as assigned and must comply with all relevant policies and standards.

Responsibilities

• Assess and manage various populations of patients, both medical and surgical.
• Conduct diagnostic and therapeutic interventions as needed.
• Develop appropriate plans of care and evaluate ongoing patient progress.
• Manage Primary Care tasks within inbasket folders in a remote capacity.
• Resolve Patient Gateway messages in real-time by providing clinical advice or facilitating virtual visits.
• Place orders for testing, vaccines, referrals, or medication refills, following established protocols.
• Follow up on orders placed and ensure effective communication with PCPs, nurses, and administrative support.
• Meet virtual visit/phone call/message metrics as set by Primary Care.
• Be accessible after hours for urgent test results related to orders placed.
• Regularly check Epic inbasket and respond to time-sensitive information as needed.

Requirements

• Master's Degree in Physician Assistant studies is required.
• Certified Physician Assistant (State License) upon hire is required.
• 5 years of experience as a physician assistant is strongly preferred.
• Fluency in Spanish is required.
• Experience with pediatric patients is required.
• Skilled in taking medical histories and assessing medical conditions.
• Ability to maintain quality control standards and react calmly in emergencies.
• Ability to interpret, adapt, and apply guidelines and procedures effectively.
• Strong communication skills to establish and maintain effective working relationships.