Physician Support Associate (Day Kimball Hospital)

Radiology Partners • Putnam, CT

401d

About The Position

The Physician Support Associate I (PSA-I) at Jefferson Radiology plays a crucial role in coordinating physician workflows across all outpatient sites, ensuring efficient image reading and administrative support. This position is integral to maximizing radiologist productivity and maintaining high-quality patient care through effective communication and organization.

Requirements

• High School diploma or equivalent required.
• 1+ years of medical office experience, preferably in radiology.
• Knowledge of medical terminology and radiology specialties is required.
• Ability to handle multiple demands in a calm and efficient manner.
• Strong customer service orientation and a pleasant, professional manner.
• Excellent organization skills and attention to detail.
• Strong computer skills, including proficiency in Excel.

Nice To Haves

• Previous experience working directly with physician schedules or facilitating physician flow is preferred.
• Other combinations of education and experience will be considered.

Responsibilities

• Monitor work lists for exams performed in the Jefferson Radiology enterprise.
• Assign STAT and subspecialty exams to appropriate Radiologist for timely reading.
• Monitor exams to assign coverage during lunch breaks for the Radiologist.
• Anticipate and ensure timely reading of STAT exams by the Radiologist.
• Coordinate and work with other PSA's to assign subspecialty reads.
• Review Radiologists' daily work schedule at the beginning of the work day.
• Communicate and coordinate fluoroscopic exams, injection procedures, STATS, and meetings to avoid disruptions.
• Proactively monitor scheduled and pending radiology exams to ensure appropriate physician coverage.
• Work with the hospital scheduling team to schedule pending exams when appropriate coverage is available.
• Update the Outlook calendar to reflect current physician coverage and skill sets.
• Ensure quality assurance (QA) of all exams and provide necessary information for interpretation.
• Solicit additional clinical information from clinical staff as needed.
• Ensure all patient work sheets, requisitions, and prior exams are loaded into the information system.
• Triages and coordinates phone calls for the Radiologists, ensuring efficiency and timeliness.
• Batch communicate non-urgent tasks and messages to reduce interruptions during the shift.
• Provide basic technical assistance to the Radiologists as needed.
• Manage the 'Out of Service Level Agreement' (SLA) and the 'Unread' report.
• Schedule and prepare consult reads and second reads as appropriate.
• Act as an ambassador of Jefferson Radiology to hospital staff, management, physicians, and patients.
• Demonstrate flexibility and good judgment while adhering to policies and procedures.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Potential for medical or religious exemptions for COVID-19 vaccine mandates.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED