Pier Operations Manager - City Cruises DC

Hornblower Group - Washington, DC

Full-time - Mid Level

Washington, DC

About the position

The Pier Operation's Manager is responsible for overseeing daily pier operations, ensuring smooth coordination of deliveries, inventory management, and the performance of pier utility attendants. This role involves maintaining cleanliness and safety on the pier, collaborating with Sales and Food & Beverage teams to ensure boats are well-presented for client tours, and managing administrative tasks related to pier operations.

Responsibilities

• Manage pier operations related to deliveries, inventory, and pier utility attendants.
• Maintain a clean and safe pier, including the pier kitchen and storage areas.
• Accept and load deliveries onto carts and deliver to vessels, ensuring accurate inventory.
• Oversee the organization of storage facilities to enhance operational efficiency.
• Ensure boats are well-presented for client tours by working closely with Sales and F&B teams.
• Manage safety protocols on vessels, pier areas, and construction zones, ensuring constant safety awareness.
• Oversee the scheduling of pier utility attendants in coordination with Food & Beverage managers.
• Provide leadership and guidance to pier utility staff, ensuring operational tasks are executed efficiently.
• Ensure proper staffing levels by working closely with the HR team on recruiting, hiring, and onboarding new team members.
• Promote team adherence to company appearance and grooming standards.
• Manage all administrative tasks related to pier operations, including submitting and reconciling invoices, tracking expenses, and handling paperwork associated with daily pier activities.
• Manage payroll for pier utility attendants and other direct reports, ensuring timely and accurate submissions.
• Work closely with the HR team to oversee the recruitment and hiring process for pier-related positions, including conducting interviews and onboarding.
• Ensure compliance with company policies and procedures regarding payroll, HR practices, and employment regulations.
• Collaborate with F&B, Marine, Sales, and Admin departments to ensure seamless operational support across all functions.
• Assist functional departments with additional tasks as required, providing support in pier operations as needed.
• Enforce company safety standards and actively contribute to accident prevention efforts.
• Perform other duties as assigned by management.
• Ensure compliance with all city and company vehicle operations standards.

Requirements

• At least one year of supervisory experience.
• High school diploma or equivalent preferred.
• Must be at least eighteen (18) years of age.
• Valid Driver's License with an incident-free driving record.
• Ability to abide by varying start times (3am/4am).
• Must pass required Construction Training.
• Must acquire a TWIC Card upon employment.
• Must be compliant with City Experiences Motorized Vehicle SOPs.