Instacart - Columbus, OH
posted 4 months ago
The Pilot Store Operations Specialist at Instacart is a pivotal role responsible for ensuring the operational success of in-store activities as the company introduces Caper Carts to new retail locations. This position is client-facing, requiring a strong on-the-ground presence in partner grocery stores to facilitate the planning and launch of new pilot programs. The Specialist will collaborate remotely with Caper's operations, product, and business teams to ensure enduring performance and operational excellence. This role is designed for individuals who are passionate about retail, technology, and continuous improvement, providing a unique opportunity to impact operations at a grassroots level. In this role, you will engage with store teams throughout the launch and implementation cycle of pilot programs, providing hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges. You will serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops. The Specialist will oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards. Additionally, you will conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed. Utilizing performance metrics and data analysis, you will drive continuous improvement and operational excellence within pilot store locations. Documenting processes, issues, and resolutions in clear notes and other media will also be a key responsibility. This role requires flexibility, as it involves significant travel to various store locations within Columbus, especially during peak periods, and may require availability during weekends and holidays.