Plan Chief Operating Officer

$268,700 - $510,500/Yr

Oklahoma Complete Health - Oklahoma City, OK

Full-time - Executive

Oklahoma City, OK

About the position

The Executive position at Centene is responsible for overseeing operations across multiple support functions, including configuration, claims support services, provider relations, and call center operations. This role serves as the chief liaison between the business unit and corporate policies, ensuring that operational vision, objectives, and procedures align with the overall strategic plan. The Executive will identify improvement opportunities, implement changes, and ensure compliance with regulatory and client expectations while achieving financial targets.

Responsibilities

• Oversee operations for multiple support functions including configuration, claims support services, provider relations, and call center operations.
• Act as the chief liaison between the business unit and corporate policies and standards.
• Develop operational vision, objectives, policies, and procedures to support the overall strategic plan.
• Ensure cost-effective, client-responsive programs are developed and maintained.
• Identify operational efficiencies and oversee successful implementation of changes throughout shared services.
• Meet regulatory and client expectations while developing a 'best practice' approach for all operations.
• Achieve business unit financial targets based on service level, state, compliance, and contractual agreements.
• Oversee new system and product implementations for assigned areas.
• Assess organizational strengths and weaknesses to recommend enhanced operating models.

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, or related field.
• 10+ years of operations, administration, and management experience in the healthcare or insurance industry.
• Master's degree preferred.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work schedules (remote, hybrid, field, or office)