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Planet Fitness - Greensboro, NC
posted about 2 months ago
Full-time - Entry Level
Greensboro, NC
101-250 employees
Amusement, Gambling, and Recreation Industries
About the position
The Assistant General Manager at Planet Fitness is responsible for overseeing all club operations, ensuring that operational and financial goals are met, and creating exceptional member experiences. This role involves developing and leading a team of staff members dedicated to providing a judgement-free fitness experience, while also focusing on staff development and retention.
Responsibilities
- Ensure operational and financial goals are met for the club.
- Create member experiences that produce Raving Fans.
- Develop and lead a staff of servant leaders.
- Work with the General Manager to meet NFP standards regarding club statistics.
- Partner with the General Manager to decrease club turnover by hiring and developing competent staff.
- Support staff scheduling to maximize resources while adhering to budget.
- Hold staff accountable to policies and procedures and provide timely constructive counseling.
- Conduct One-on-Ones with staff to discuss development goals and objectives.
- Model Servant Leadership through daily interactions with staff and members.
- Support front desk activities and member tours, and manage member enrollments using DataTrak.
- Address member issues promptly and courteously.
- Promote a safe and healthy club environment and participate in marketing promotions.
Requirements
- High school diploma or GED.
- Management experience, preferably in the fitness industry.
- Superior customer service skills.
- Exceptional leadership, diplomacy, and listening skills.
- Basic computer proficiency, particularly in Microsoft Office.
- Ability to coach and develop team members.
Nice-to-haves
- Experience in the fitness industry is preferred.
Benefits
- Health insurance options including health, dental, and vision.
- 401(k) matching (Employer match up to 4%).
- Paid time off (PTO) for all employees.
- Employee assistance program.
- Life insurance and short-term disability coverage.
- Free employee Black Card Membership and one for a direct family member.
