Planetree International Person-Centered Care Consultant, Americas
Griffin Health Services - Derby, CT
posted 3 days ago
About the position
Planetree, a global non-profit organization working to humanize the healthcare experience, is growing and requires a Person-Centered Care (PCC) Consultant, Americas to join our highly engaged consulting team, charged with turning 'concept into reality' by partnering with healthcare organizations around the world to implement evidenced-based, PCC practices. Our PCC Consultants work alongside client teams, 'rolling up their sleeves' to identify, implement, and sustain PCC improvement opportunities and drive cultural transformation in complex operating environments. Our consultants wear many 'hats': trainer, facilitator, coach, champion, data analyst, advocate, listener, and communicator (from board room to bedside). This is an ideal opportunity for someone who thrives in a fast-paced, client-facing role and wants to engage with organizations worldwide to advance a compassionate, person-centered vision for healthcare. PCC Consultants apply their deep understanding of the global healthcare landscape - including industry trends and key challenges and priorities - to meet client needs. They own the day-to-day client relationship and partner to implement person-centered care practices. They work cross-functionally with internal team members to identify new opportunities to address client challenges, ensure solutions are implemented on time, and align with the client's PCC strategy. Consultants will proactively leverage best practices, proactive coaching, and relationship management to support client success.
Responsibilities
- Coach and support staff at client healthcare organizations to implement Planetree's PCC Framework according to the Planetree Method.
- Provide daily oversight and management of assigned client relationships and projects.
- Demonstrate an understanding of the complex challenges facing healthcare organizations.
- Cultivate relationships with assigned clients and engage with them as active partners.
- Serve as a trusted advisor and confidante to senior leaders at client organizations.
- Understand, implement, and teach process improvement methodologies.
- Engage in continuous learning related to the evolution of person-centered care.
- Consolidate large datasets into distilled themes and recommendations.
- Independently manage travel to both domestic and international locations.
- Complete required training and maintain competency in all Planetree products and services.
- Seek feedback and review evaluation data to support continuous improvement.
- Deliver services and content with high fidelity according to internal guidelines.
- Contribute to the development of curricula, plans of engagement, and assessment tools.
- Collaborate with sales teams for complex proposals and client requirements.
- Prepare presentations and speak at conferences to represent Planetree.
- Live and uphold the Planetree Mission, Vision, and Values in all interactions.
- Be a reliable, kind colleague and partner in delivering high-quality programs.
- Demonstrate and convey compassion and empathy, partnership and collaboration.
- Manage and update all client information in Salesforce.
- Track billable hours for client work to maintain accurate invoicing.
- Ensure minimum billing targets are achieved based on client delivery obligations.
- Manage budgets and contract spend-down for client engagements.
Requirements
- Bachelor's degree in a healthcare-related field and/or education, organizational development, hospitality, or similar industry.
- Demonstrated hands-on experience designing, implementing, and measuring PCC improvement practices.
- 8+ years' experience in healthcare.
- 5+ years' demonstrated relationship management experience.
- Excellent interpersonal, communication, listening, and presentation skills.
- Solid working knowledge of improvement methodology, best practices, and data analytics.
- Experience working closely with healthcare leadership, clinicians/staff, and patients/family partners.
- Demonstrated analytical skills and ability to think strategically and solve problems.
- Strong project management skills.
Nice-to-haves
- Master of Business Administration (MBA) or Master of Healthcare Administration (MHA) or similar.
- International healthcare experience.
- Senior operational positions at healthcare provider organizations.
- Clinical background (e.g., physician, nurse, allied health professional, etc.).
- PMP or other similar certification.
- Worked in a PCC Steering Team and/or PFPC.
Benefits
- Commission Eligible - Yes, as per internal procedures.
- Bonus Eligible - Yes, based on performance goals and organizational performance.
