Planning Coordinator I - Managed Operations

ArcBest - Fort Smith, AR

Full-time

Fort Smith, AR

Management of Companies and Enterprises

About the position

The Planning Coordinator I - Managed Operations at ArcBest is responsible for executing Managed Operations services and analyses for customers and service providers using the Transportation Management Software (TMS) platform. This role focuses on data and shipment management, addressing inefficiencies, and delivering logistics solutions that enhance lead times, visibility, transportation costs, and carrier capacity. The position requires collaboration with various divisions to identify root causes and implement process improvements, ensuring customer objectives are met effectively.

Responsibilities

• Serve as the voice of the Managed Operations customer inside ArcBest.
• Support and execute pre-defined Managed Transportation solutions using the TMS software platform.
• Act as a liaison between the customer and their providers/vendors/carriers to support logistics needs in the TMS.
• Collaborate with departments to resolve difficulties impacting multiple parties.
• Implement problem-solving solutions for accurate invoicing and payments.
• Perform in-depth analyses on financial and operational reporting for Managed Operations.
• Understand customer's unique needs and assist in the procurement and onboarding of new vendors, suppliers, and carriers.
• Maintain documentation of customer TMS processes and business rules.
• Monitor customers' shipments/loads and manage carrier relationships effectively.
• Provide internal communications related to key performance metrics and program updates.
• Create innovative methods to execute supply chain objectives efficiently through the TMS platform.
• Manage daily activities for numerous accounts and requests from customers.
• Grow profitable revenue for ArcBest through various service offerings.
• Build and develop internal business relationships vital for revenue growth and customer experience.
• Display a sense of urgency and attention to detail while working under pressure.
• React effectively to customer and carrier demands and deadlines.
• Improve quality, productivity, and effectiveness through the quality process.

Requirements

• Bachelor's Degree or equivalent experience in logistics.
• Logistics experience preferred.
• Proficient in Microsoft Office Suite.
• Experience with database and Transportation Management systems preferred.
• Proven ability to learn new systems quickly.

Nice-to-haves

• Experience in logistics management or operations.
• Familiarity with data analysis tools and techniques.

Benefits

• Equal Opportunity Employer commitment to diversity and inclusion.
• Reasonable accommodation for qualified individuals with disabilities.