Planning Coordinator I - Managed Operations

ArcBest - Fayetteville, AR

Full-time

Fayetteville, AR

Management of Companies and Enterprises

About the position

The Planning Coordinator I - Managed Operations at ArcBest is responsible for executing Managed Operations services and analyses for customers and service providers using the Transportation Management Software (TMS) platform. This role focuses on data and shipment management, addressing inefficiencies, and delivering logistics solutions that enhance lead times, visibility, transportation costs, and carrier capacity. The position requires collaboration with various divisions to identify root causes and implement process improvements, ensuring customer objectives are met effectively.

Responsibilities

• Serve as the voice of the Managed Operations customer inside ArcBest.
• Support and execute pre-defined Managed Transportation solutions using the TMS software platform.
• Act as a liaison between the customer and their providers/vendors/carriers to support logistics needs in the TMS.
• Collaborate with departments to resolve difficulties impacting multiple parties.
• Implement problem-solving solutions for accurate invoicing and payments.
• Perform in-depth analyses on financial and operational reporting for Managed Operations.
• Understand customer needs to aid in vendor procurement and onboarding.
• Maintain documentation of customer TMS processes and business rules.
• Monitor customers' shipments/loads and manage carrier relationships.
• Provide internal communications related to key performance metrics and program updates.
• Create innovative solutions to execute supply chain objectives efficiently through TMS.
• Manage daily activities for multiple accounts and ensure special requirements are met.
• Grow profitable revenue for ArcBest through various service offerings.
• Build and develop internal business relationships vital for revenue growth and customer experience.
• Display a sense of urgency and attention to detail under pressure.
• React effectively to customer and carrier demands and deadlines.
• Improve quality, productivity, and effectiveness through the quality process.
• Perform other duties and projects as assigned.

Requirements

• Bachelor's Degree or equivalent experience in logistics.
• Logistics experience preferred.
• Proficient in Microsoft Office Suite.
• Experience with database and Transportation Management systems preferred.
• Proven ability to learn new systems quickly.