Plant IT Support Specialist (On site Charlotte, NC)

About the position

The Plant IT Support Specialist is responsible for providing on-site technical support for IT infrastructure at the plant in Charlotte, NC. This role involves installation, configuration, and troubleshooting of Windows operating systems, VMware servers, and hardware components, ensuring high availability and performance of IT systems. The specialist will also coordinate with vendors, manage IT assets, and participate in audits and project activities, while being willing to travel to nearby manufacturing sites as needed.

Responsibilities

• Installation of Windows Operating (OS) systems for servers and desktops.
• Reimaging of OS for break/fix purposes.
• Work with Windows peripherals like printers and multiple displays/monitors.
• Address hardware issues for both servers and desktops.
• Coordinate with hardware vendors for servers, desktops, and storage systems.
• Installation, configuration, and administration of VMware servers.
• Configure physical network connections between servers and storage for virtual environments.
• Perform vMotion, CPU, RAM, and disk administrative tasks including capacity increases.
• Move/rack/stack hardware assets at the plant as needed by business.
• Deploy Virtual Machines and use Clones, VM Snapshots, templates, and perform health checks for virtual servers.
• Front end IT maintenance and downtime activities with proper coordination with other IT teams.
• Ensure high availability and clustering for plant servers in VMware environment.
• Set up and monitor performance and capacity planning.
• Manage tasks, events, and alarms for Windows Admin systems.
• Sort complex issues pertaining to hardware and network failure.
• Monitor both hardware and software systems for errors and update them regularly.
• Perform administrative tasks in managing antivirus, remote desktop, VNC, putty, or other tools used for IT purposes on plant systems.
• Recommend new updates and changes needed for IT infrastructure at the plant.
• Create, update, and maintain documents for managed IT assets.
• Work on infrastructure tickets related to Windows issues.
• Participate in customer interfacing reports/audits and project activities for the plant.
• Participate in life cycle management of managed servers/desktops/storage.
• Travel to nearby sites for fixing IT issues or providing hand/feet support.

Requirements

• Experience with Windows 10/11, Server 2016, Server 2019.
• Proficient in administering and troubleshooting Windows servers and desktops issues.
• Experience with VMware administration and Dell products (servers, workstations, and rack mount servers).

Nice-to-haves

• Experience with network configuration and management.
• Knowledge of IT infrastructure lifecycle management.
• Familiarity with performance monitoring tools.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan