Plant IT Support Specialist

$79,000 - $92,500/Yr

Cognizant Technology Solutions - Charlotte, NC

Full-time - Mid Level

Remote - Charlotte, NC

Professional, Scientific, and Technical Services

About the position

The Plant IT Support Specialist at Cognizant is responsible for providing technical support and maintenance for IT systems within a manufacturing environment. This role involves troubleshooting and administering Windows servers and desktops, managing VMware environments, and ensuring high availability of IT infrastructure. The specialist will also coordinate with hardware vendors and participate in lifecycle management of IT assets, while providing hands-on support at various manufacturing sites as needed.

Responsibilities

• Installation of Windows Operating Systems for servers and desktops.
• Re-imaging of OS for break/fix purposes.
• Work with Windows peripherals like printers and multiple displays/monitors.
• Address hardware issues for both servers and desktops.
• Coordinate with hardware vendors for servers, desktops, and storage systems.
• Installation, configuration, and administration of VMware servers.
• Configure physical network connections between servers and storage for virtual environments.
• Perform vMotion, CPU, RAM, and disk administrative tasks including capacity increases.
• Move/rack/stack hardware assets at the plant as needed by business.
• Deploy Virtual Machines and use Clones, VM Snapshots, templates, and perform health checks for virtual servers.
• Front end IT maintenance and downtime activities with proper coordination with other IT teams.
• Ensure high availability and clustering for plant servers in VMware environment.
• Set up and monitor performance and capacity planning.
• Sort complex issues pertaining to hardware and network failure.
• Monitor both hardware and software systems for errors and update them regularly.
• Perform administrative tasks in managing antivirus, remote desktop, VNC, putty, or other tools used for IT purposes on plant systems.
• Recommend new updates and changes needed for IT infrastructure at the plant.
• Create, update, and maintain documents for managed IT assets.
• Work on infrastructure tickets related to Windows issues.
• Participate in customer interfacing reports/audits and project activities for the plant.
• Participate in lifecycle management of managed servers/desktops/storage.
• Travel to nearby sites for fixing IT issues or providing hand/feet support.

Requirements

• Proficient in Microsoft Windows Server 2016/2019/2022 and Windows 10/11 administration.
• Experience with VMware administration and Dell products (servers, workstations, and rack mount servers).
• Ability to troubleshoot and resolve Windows server and desktop issues.
• Experience with remote access software and IT support.

Nice-to-haves

• Experience with hardware vendor coordination.
• Knowledge of network configuration and management.

Benefits

• Paid parental leave
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Life insurance