BioLife Plasma Services - Leander, TX
posted about 2 months ago
Full-time - Entry Level
Leander, TX
Ambulatory Health Care Services
About the position
The Medical Support Specialist at BioLife Plasma Services plays a crucial role in determining donor eligibility for plasma donation, managing donor adverse events, and reviewing laboratory test results. This position operates under the supervision of the Center Manager and the Center Physician, ensuring compliance with industry regulations and providing support for environmental health and safety initiatives. The role emphasizes exceptional customer service and teamwork in a fast-paced environment, contributing to the overall mission of improving the lives of patients with rare diseases.
Responsibilities
- Determine donor eligibility accurately and in a timely manner, including informed consent and medical history interviews.
- Evaluate and manage donor reactions and follow applicable SOPs for medical emergencies.
- Manage donor deferral and notify donors of unsuitable test results as per SOPs.
- Conduct pre-placement evaluations of new hires and maintain employee medical records.
- Administer first aid to employees as needed and act as Pandemic Coordinator when authorized.
- Support the Hepatitis B and Seasonal Flu vaccination programs for employees.
- Provide exceptional customer service to donors and fellow employees.
- Coordinate with other center roles to ensure safety and provide an exceptional customer experience.
Requirements
- Graduate of a recognized educational program.
- Minimum of two years in a clinical or hospital setting preferred.
Nice-to-haves
- Bachelor's Degree preferred.
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Short-term and long-term disability coverage
- Basic life insurance
- Tuition reimbursement program
- Paid volunteer time off
- Company holidays
- Well-being benefits
- Sick time and paid vacation accrual.
