PLASTIC SURGERY / MED SPA Front Office Coordinator/Social Media Manager [Part-time]

$41,600 - $41,600/Yr

Unclassified - Southlake, TX

Part-time - Entry Level

Southlake, TX

About the position

Amor Propio Aesthetic Surgery is a rapidly growing plastic surgery office located in Southlake, TX, seeking a high-energy, well-organized, and customer-oriented individual to join our newly established practice. Our focus is on elective, cash-based cosmetic surgery and medspa services that empower patients and restore their confidence and inner beauty. We also provide reconstructive surgery services for breast cancer, trauma, wound care, gender affirmation, and extremity injuries. As a Front Office Coordinator/Social Media Manager, your primary responsibilities will include greeting patients and visitors warmly, answering phones, scheduling appointments, verifying insurance eligibility, checking in and out patients, collecting payments, networking with other offices, and maintaining the waiting room and refreshment station. You will also be responsible for managing our social media presence by scheduling and posting engaging content that showcases tasteful before and after photos, as well as educational video content for platforms such as Instagram, TikTok, and YouTube. This is a part-time position requiring 2-3 days of work per week, ideally suited for someone looking to enter the plastics/medspa industry or a pre-medical student seeking experience and mentorship. The role may lead to on-the-job training as a Medical Assistant and potential full-time employment based on performance. Candidates must be available to work consistently on Tuesdays and Thursdays from 8:30 AM to 5 PM, with a 30-minute lunch break. The third day of work may be negotiated upon employment. While previous experience in plastic surgery, dermatology, dentistry, or ophthalmology is preferred, it is not required. Exceptional people skills and maturity are essential for this role.

Responsibilities

• Open and close the office each day according to protocol.
• Answer the telephone in a pleasant and timely manner, ideally by the third ring.
• Schedule patient appointments and send new patient intake paperwork via email.
• Maintain a cancellation list and call patients if an earlier appointment becomes available.
• Record how new patients heard about the surgeon/practice in the management system.
• Discuss basic information about procedures offered in the practice.
• Make reminder phone calls or use automated technology to send reminders 48 hours prior to appointments.
• Charge no-show or late cancellation fees.
• Maintain the patient reception area and ensure refreshments are stocked.
• Sort through faxes and place pertinent patient data in the electronic medical record system (EMR).
• Coordinate incoming/outgoing referrals with other physician offices.
• Sort and deliver mail daily.
• Greet patients and initiate check-in at the front desk.
• Provide new patients with intake paperwork and assist with completion electronically via our EMR kiosk.
• Verify insurance eligibility and collect co-pay prior to visits.
• Room patients and instruct them on how to prepare for their appointment.
• Notify clinical staff when patients are ready to be seen.
• Keep patients informed if the office is running behind schedule and offer consolation or rescheduling options.
• Collect and post consultation fees, scheduling deposits, and treatment charges.
• Schedule follow-up appointments as needed.
• Upsell skin care products and retail items.
• Solicit Google reviews from satisfied customers.
• Relay urgent/emergent medically related messages directly to the physician.
• Screen visitors and respond to routine requests for information.
• Facilitate any surgeon/provider requests throughout the day.
• Maintain patient confidentiality by following the practice's HIPAA Compliance Plan.
• Attend regular HIPAA, OSHA, and anti-harassment training.
• Understand the practice's Coding Compliance Plan and maintain the standards.
• Attend all staff meetings and other assigned meetings and trainings.
• Perform all other tasks and projects assigned by the surgeon or manager.
• Occasional clinical assistance with in-office procedures or wound care.
• Drive brand awareness through engaging content for social media platforms.
• Maintain a social media calendar to post 4-6 times weekly.
• Create, curate, and manage all published content (images, video, written).
• Answer patient inquiries through direct messaging.
• Monitor social media channels for industry trends and competitor activity.
• Analyze social media metrics and adjust strategies as needed.

Requirements

• High school diploma or equivalent is required.
• Strong sales, marketing, and customer service background.
• Passion for aesthetic plastic surgery, medspa services, and the beauty industry.
• Basic Excel, Email, and Word skills as well as experience with Consumer Relations Management software.
• Financial meticulousness with processing/posting payments.
• Understanding of managed care and health insurance is preferred.
• Pro-active, self-driven individual with a growth mindset for themselves and the organization.
• Ability to guide patients of all shapes, sizes, and backgrounds through the process of undergoing aesthetic surgery.
• Ability to handle stressful situations, multitask under pressure, and be highly responsive to patients and team members.
• Maintenance of the highest degree of professionalism, including a neat, professional appearance.
• Bilingual in Spanish is a plus, but not required.

Nice-to-haves

• Social media experience with video/photo content editing knowledge is preferred.
• Experience in plastic surgery, dermatology, dentistry, or ophthalmology is ideal.

Benefits

• On-the-job training
• Employee discount
• Entry level salary with bonus opportunities based on sales
• Discount treatments and services
• Opportunity for On-The-Job training as Medical Assistant
• Full-time employment opportunities pending performance