Platform Analyst - IT Marketing

$73,694 - $110,510/Yr

Gallo Glass Company - Modesto, CA

Full-time - Entry Level

Remote - Modesto, CA

Nonmetallic Mineral Product Manufacturing

About the position

The Platform Analyst role at Gallo is focused on leveraging IT to enhance marketing success. This position involves collaborating with various stakeholders to gather requirements, document processes, and manage projects related to IT marketing initiatives. The analyst will support platforms through incident management, project management, and data analysis, ensuring that IT contributions align with business needs and drive marketing effectiveness.

Responsibilities

• Collaborate with partners and customers to gather requirements and document processes.
• Manage projects related to IT marketing initiatives, including product marketing and data analysis.
• Support platforms through incident, problem, and change management.
• Open incidents and tickets with vendors and support the Run team with critical issues.
• Participate in Agile planning and demand delivery, breaking down new work demands into executable parts.
• Gather, understand, and define business requirements to design solutions that meet stakeholder needs.
• Measure and communicate project benefits in business terms to convey the value of IT contributions.
• Manage business and functional requirements, assessing risks of various solution options.
• Participate in key meetings, including requirement sessions, system demos, user acceptance testing, and end user training.
• Collaborate with cross-functional teams to test and verify solutions, identifying gaps and optimizing processes.
• Conduct data analysis on financial resourcing and report findings.
• Run end user adoptions and provide training and education for business teams.
• Execute product marketing initiatives on platforms to reach business teams or the organization.
• Manage medium-sized projects and tasks for internal and third-party professionals, communicating project status to stakeholders.

Requirements

• Bachelor's degree plus 2 years of experience in IT or business analysis; OR Bachelor's degree in Computer Science, Information Systems, MIS, Math, Systems Engineering, or Data Sciences plus 1 year of experience in IT or business analysis; OR High School diploma plus 6 years of IT or business analysis experience.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time.

Nice-to-haves

• Bachelor's degree plus 4 years of experience in IT or business analysis; OR Bachelor's degree in Computer Science, Information Systems, MIS, Math, Systems Engineering, or Data Sciences plus 3 years of experience in IT or business analysis; OR High School diploma plus 8 years of IT or business analysis experience.
• Experience soliciting, gathering, and analyzing user input and requirements.
• Experience documenting user stories and creating to-be process flow diagrams.
• Experience collaborating with business stakeholders.
• Excellent oral and written communication skills.
• Excellent troubleshooting and analysis techniques.
• Highly proficient in basic office applications such as MS Word, Excel, Teams, Planner, and PowerPoint.
• Experience creating campaigns and holding events to drive end user engagement.
• Experience effectively presenting information and responding to questions from groups of executives, managers, and other customers.
• Ability to create engaging graphic visuals to enhance end user engagement for systems.

Benefits

• Competitive benefits package including health insurance, dental insurance, and retirement plans.