Platform Operations Coordinator

Roku - Austin, TX

Full-time - Entry Level

Austin, TX

Computer and Electronic Product Manufacturing

About the position

Roku is changing how the world watches TV, and we are seeking a Platform Operations Coordinator to join our Platform Operations team. This role is pivotal in ensuring the quality and accuracy of content across the Roku platform, particularly focusing on the Roku Channel. As a Coordinator, you will be responsible for capturing, evaluating, troubleshooting, and guiding global content-related issues. Your primary focus will be on verifying Roku Channel content, but you will also assess the condition of content across the broader Roku platform, including user experiences related to Search, Sports, and other Home Screen Menu products. The Platform Operations team takes a holistic approach to content management, collaborating with Operations, Product, Engineering, and Partner Management teams. In this multi-faceted role, the ability to adapt to shifting priorities is crucial. You will work hands-on with both Movies and TV content, and a strong familiarity with Sports and Sports content will be essential for success. Your tasks will include working closely with our Quality Control (QC) pipeline, communicating with various stakeholders, and maintaining documentation to support global initiatives. Additionally, there will be a strong emphasis on automating processes to build a quality-first content ecosystem that scales with the expanding content sourced across Roku's various businesses. In this role, you will aggregate content issues flagged by stakeholders into comprehensive and actionable processes, providing data-driven insights for tooling enhancements. You will evaluate, investigate, and troubleshoot content issues on the platform, continuing the innovation and automation of our Content Management System (CMS) tooling to reduce manual touchpoints and increase operational efficiency. Supporting the Sports pipeline and ensuring accurate presentation of Roku Sports and Platform Sports will also be part of your responsibilities. Overall, you will advocate for the broader Roku platform and how content flows into all user experiences, contributing to the mission of making streaming easier and more enjoyable for users.

Responsibilities

• Capture, evaluate, and troubleshoot global content-related issues.
• Verify Roku Channel content for quality and accuracy.
• Assess the condition of content across the Roku platform, including Search and Sports.
• Collaborate with Operations, Product, Engineering, and Partner Management teams.
• Work closely with the QC pipeline and maintain documentation for global initiatives.
• Aggregate content issues flagged by stakeholders into actionable processes.
• Provide data-driven insights for tooling enhancements.
• Evaluate and investigate content issues on the platform.
• Innovate and automate CMS tooling to increase operational efficiency.
• Support the Sports pipeline and ensure accurate presentation of Roku Sports.

Requirements

• 1-3 years of relevant experience in content, workflows, and general operations.
• Experience with JIRA, Airtable, or other ticketing/issue tracking software.
• Detail-oriented, analytical, and methodical approach to driving quality.
• Familiarity with the Sports and Sports Programming ecosystem.
• Experience working in a CMS, preferably in an operations or product capacity.
• Understanding of technical processes and the broader OTT business.
• Bachelor's degree preferred.

Nice-to-haves

• Experience in a fast-paced environment.
• Strong communication skills for stakeholder engagement.
• Ability to adapt to shifting priorities.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Global access to mental health support
• Financial wellness support
• Life insurance
• Accident insurance
• Disability insurance
• Commuter benefits
• Vacation and personal time off options