Platform Technology Lead, YouTube BizTech

$118,000 - $174,000/Yr

YouTube - New York, NY

Full-time - Mid Level

New York, NY

Broadcasting and Content Providers

About the position

As a Platform Technology Lead at YouTube, you will oversee the capabilities of core systems that enhance the YouTube support experience. This role involves managing and maintaining the support ecosystem through technical expertise, focusing on system configuration and administration, particularly related to Connect Cases, YouTube Help Center configurations, social support, and telephony support.

Responsibilities

• Own the implementation, configuration, maintenance, and technical troubleshooting of YouTube support infrastructure.
• Utilize Anchor Tools to build and launch forms, workflows, and messaging that underpin the YouTube Support experience for creators, partners, consumers, and merchants.
• Execute business as usual (BAU) functions such as issue triage and troubleshooting, monitoring and mitigation of operational issues.
• Help scale existing or create repeatable solutions, ensuring effective documentation of these solutions with minimal guidance.
• Partner with business teams to understand and resolve their support infrastructure and configuration needs, resulting in a high-quality support experience for YouTube users and partners.
• Partner with vendor manager and vendor teams to identify and document scalable workflows suitable for vendorization.
• Assist in vendorization by leading training as needed.

Requirements

• Bachelor's degree in Business, technical field, or equivalent practical experience.
• 4 years of experience in technical project management or technical solutions consulting.
• Experience in business strategy and stakeholder management.
• Experience in technical project management or process improvement.

Nice-to-haves

• Ability to communicate with both technical and business stakeholders and users.
• Ability to scope, deliver, and troubleshoot technical solutions.
• Ability to solve complex problems through structured root cause problem-solving with a distinctive delivery mindset.
• Strong bias for efficiency and automation.

Benefits

• Bonus
• Equity
• Health benefits
• Retirement savings plan
• Paid time off