Table Mountain Casino - Friant, CA
posted 2 months ago
Full-time
Friant, CA
Amusement, Gambling, and Recreation Industries
About the position
The Players Club Representative at Table Mountain Casino Resort is responsible for providing exceptional guest service to build loyalty to the Player's Club. This role involves assisting guests, enrolling new members, and maintaining the customer database using the Player's Club Tracking System. The representative will promote membership benefits and ensure guests have a positive experience at the casino.
Responsibilities
- Effectively and accurately uses Patron Management software for enrolling new members and daily operations of the Player's Club.
- Welcome and offer assistance to every guest at assigned and designated locations.
- Greets buses that arrive on property, providing accurate explanations of The Club and necessary bus information/packages.
- Identify and establish prospective players club members, thoroughly explaining the benefits of membership in The Club.
- Issues complimentary services and assists with redemption transactions according to the casino-wide matrix guidelines.
- Participate in promotions, events, and sponsorships as needed.
- Maintain a thorough understanding of all casino promotions, giveaways, events, and general casino information.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent is required, unless otherwise waived by the Director of Human Resources.
- Six (6) months of one-on-one customer service experience utilizing excellent communication and interpersonal skills is desired.
- Bilingual in English/Spanish or English/Asian languages is a plus.
- Must be able to work Nights, Weekends, and Holidays.
