About the position
The Players Club Representative plays a crucial role in enhancing the customer experience at the casino by providing guests with information about the players club and various casino promotions. This position involves entering data into the players club system, which includes opening new accounts for customers and issuing membership cards. The representative is also responsible for assisting guests with shuttle information and coat check services as needed. A strong emphasis is placed on delivering exceptional customer service, which requires a thorough understanding of all services and promotions available at the casino properties. In addition to customer service duties, the Players Club Representative is responsible for sales from the gift shop, if applicable. The role requires maintaining proper attendance and punctuality in accordance with casino policy, as well as providing adequate notice to supervisors regarding any absences or lateness. Employees are expected to represent the casino positively, demonstrating courtesy, respect, and sensitivity to the needs of all guests and co-workers. Flexibility is essential, as the representative may be assigned additional responsibilities as deemed necessary by management. Overall, this position is vital for ensuring that guests have a positive experience at the casino, and it requires a proactive approach to customer service and a willingness to adapt to changing job requirements.
Responsibilities
- Provides guests with information regarding the players club and casino promotions.
- Enters data into the players club by opening new accounts for customers and issuing cards to the players club members.
- Provides shuttle information and coat check services to guests when needed.
- Assists in the completion of appropriate forms for casino guests.
- Provides customer service in a manner that demonstrates a good working knowledge of all services and promotions at the casino properties.
- Communicates with and provides services to the guests in a manner which promotes the casino and sets an example of the highest quality of customer service.
- Responsible for sales from the gift shop (if applicable).
- Maintains proper attendance in accordance with Casino policy and reports to work on time.
- Provides adequate notice to supervisor prior to absence or lateness in accordance with Casino policy.
- Demonstrates courtesy, respect, and sensitivity to the needs of every person (visitors, co-employees).
- Assumes other responsibilities assigned by management as necessary.
Requirements
- Demonstrated positive customer service, communication, and listening skills.
- Skill in data entry.
- Must be available evenings, weekends, and holidays.
- Subject to a comprehensive background check.
- Subject to immunization review and submitted proof of required vaccinations.
- Subjected to drug testing in accordance with the Fond du Lac Employee Drug and Alcohol Policy.
Benefits
- 401(k) or other retirement
- Dental Insurance
- Health Insurance
- Holidays
- Sick Leave or PTO
- Vacation or PTO
- Vision Plan
