PLK RESTAURANT GENERAL MANAGER #

Popeyes - New Orleans, LA

Full-time - Entry Level

New Orleans, LA

Food Services and Drinking Places

About the position

The Restaurant General Manager (RGM) serves as the executive leader of a single restaurant, focusing on profitability, guest satisfaction, team development, and operational excellence. The RGM is responsible for managing daily operations, developing leaders, creating memorable guest experiences, and ensuring compliance with brand standards. This role requires a commitment to inspiring teams and delivering results while maintaining the facility and managing administration.

Responsibilities

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes.
• Reviews key P&L lines to increase profitability for the restaurant.
• Drives sales through proactive guest service, people development & operations management.
• Analyzes sales and labor during and after each shift; makes adjustments to labor as needed.
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
• Manages the guest experience through operations and timely response to guest issues.
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues.
• Identifies and interacts with the community to engage prospective guests and execute on local marketing initiatives.
• Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team.
• Inspires the restaurant team by effectively managing individual and team recognition programs.
• Provides coaching and feedback to Assistant Managers and team to increase the restaurant team's capabilities and raise restaurant performance.
• Demonstrates commitment to goals and inspires others to deliver superior performance.
• Enforces compliance with health, safety, cleanliness, security, and fire standards and regulations.
• Ensures that the restaurant upholds operational and brand standards.
• Ensures the team delivers Popeyes brand programs, limited time offers, and core product with operational excellence.
• Identifies problems, conducts high level troubleshooting and seeks maintenance support for restaurant equipment.

Requirements

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required.
• 1-2 years of previous quick service restaurant experience, experience in management preferred.
• Some understanding of P&L interpretation and management to influence profitability.
• Ability to prioritize own and others' work and time to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends and holidays.
• Ability to work long and/or irregular shifts as needed for proper functioning of the restaurant.

Benefits

• Equal opportunity employer that encourages all qualified applicants to apply.
• Accommodation available for applicants with disabilities upon request.