PLM IT Business Analyst - 2400007X-6340

Hendrickson - Woodridge, IL

Full-time

Woodridge, IL

Support Activities for Mining

About the position

The Information Technology (IT) Business Analyst for Product Lifecycle Management (PLM) at Hendrickson is a pivotal role that serves as the technical subject matter expert, bridging the gap between business needs and technology solutions. This position requires a deep understanding of both the technical aspects of PLM systems and the business processes they support. The analyst will work closely with various stakeholders to gather and analyze their requirements, transforming these into detailed specifications that can be implemented effectively. In this role, the analyst will be responsible for testing and deploying PLM solutions, ensuring that they meet the needs of the business while adhering to industry standards and best practices. Ongoing technical support for end users is a critical function, as is the architecture of solutions that optimize the use of product lifecycle management systems. The analyst will analyze the current technology infrastructure to assess its capability to support business objectives and will lead the collection of business requirements, recommending efficient and cost-effective solutions based on complexity analysis. The position also involves creating technical specifications, process diagrams, and reviewing data models for application development. The analyst will ensure that all development and corrective software is thoroughly tested and documented. Collaboration with IT management is essential to identify risks and recommend appropriate steps for escalation, prioritization, and risk mitigation. The role includes evaluating and implementing third-party software solutions, advising IT management on software purchases and version upgrades, and driving technical design decisions while maintaining comprehensive project documentation, deliverables, plans, schedules, and status reports. Additionally, the analyst will deploy applications through various environments, perform root cause analysis for production issues, and prepare and maintain user guides, training materials, and technical documents. Training customers at all levels, whether in group settings or one-on-one, is also a key responsibility. Other duties may be assigned as needed, making this a dynamic and integral position within the organization.

Responsibilities

• Testing and deploying PLM solutions.
• Providing ongoing technical support to end users.
• Architect solutions to ensure effective use of product lifecycle management systems per industry standards and best practices.
• Analyze the current technology infrastructure and its ability to support business objectives.
• Lead the collection of business requirements and analyze complexity to recommend efficient and cost-effective solutions.
• Access technologies and create technical specifications, process diagrams, and review data models for application development.
• Ensure that all development and/or corrective software has been fully tested and documented.
• Work with IT Management to identify risks and recommend steps for escalation, prioritization, and risk mitigation.
• Evaluate and implement third-party software solutions as needed and advise IT management of software purchases and/or version upgrades.
• Drive technical design decisions and maintain project documentation, deliverables, plans, schedules, and status reports.
• Deploy applications through development, testing, training, and production environments.
• Perform root cause analysis for issues in the production environment.
• Prepare and maintain documentation such as user guides, training materials, and application technical documents.
• Work with customers of all levels to provide group or one-on-one training.
• Other duties as assigned.

Requirements

• Bachelor's degree in a computer-related field, engineering field, or equivalent experience required.
• A minimum of 9 years' experience architecting, managing, and administering PLM environments required.
• Prior manufacturing industry experience preferred.
• Prior automotive industry and/or heavy equipment industry experience preferred.
• Broad experience with Computer-Aided Design (CAD); preferably Siemens Teamcenter and/or PTC Creo.
• Experience and initiative to improve current processes.
• Ability to apply IT solutions to business problems.
• Ability to stay up to date with emerging technologies and changing IT trends and/or best practices.
• Strong written, verbal, and interpersonal skills.
• Strong problem solving and analytical skills.
• Ability to effectively manage priorities and deadlines during concurrent assignments.
• Ability to mentor and train others as needed.
• Ability to travel as required.

Nice-to-haves

• Advanced degree(s) in a computer-related field preferred.
• A Project Management Professional (PMP) certification preferred.