Plumbing Dispatcher - (9153)

$37,440 - $45,760/Yr

Yes! Air conditioning Heating Plumbing Electric - West Valley City, UT

Full-time - Entry Level

West Valley City, UT

About the position

The Plumbing Dispatcher plays a crucial role in coordinating and scheduling technician appointments for plumbing services, ensuring efficient communication between customers and technicians. This position requires strong organizational skills and the ability to thrive in a fast-paced environment while providing exceptional customer service.

Responsibilities

• Answer customer calls within a busy office
• Set and schedule technician appointments for jobs
• Enter customer data into the computer
• Respond in a timely fashion to customer queries
• Resolve and assist customers by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements

Requirements

• High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
• One or more years of experience as a dispatcher
• Ability to thrive in a fast-paced environment
• Strong self-motivation to provide exceptional customer service by phone
• Excellent organizational skills and the ability to coordinate multiple appointments
• Demonstrated listening, written/verbal communication, and interpersonal skills
• Proven ability to meet and exceed set goals
• Excellent customer service skills and experience gathering customer information and keying it into a computer
• Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
• Knowledge of the local geographic territory

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance