PM Front Desk Agent - Beauport Hotel

Beauport Hotel Gloucester - Gloucester, MA

Full-time - Entry Level

Gloucester, MA

51-100 employees

About the position

The Front Desk Agent at Beauport Hotel is responsible for providing exceptional customer service to guests during their stay. This role involves greeting guests, managing check-in and check-out procedures, and ensuring a memorable experience for every guest. The position requires strong communication skills and the ability to handle cash transactions accurately while maintaining a friendly demeanor.

Responsibilities

• Greet guests upon arrival and complete established check-in procedures.
• Facilitate guest departure by following established check-out procedures.
• Post receipts and manage guest accounts using proper cash handling methods.
• Answer inquiries in person and by telephone, providing accurate hotel information and rates.
• Maintain good customer relations by being knowledgeable about hotel services and local area functions.
• Control cash transactions at the front desk and maintain responsibility for personal bank as per hotel policy.
• Perform other duties as assigned.

Requirements

• At least one year of experience in customer service, preferably in a hotel setting.
• Experience in Microsoft Office and hotel property management systems such as RoomMaster.
• Working knowledge of front office operations.
• Ability to work efficiently, accurately, and with attention to detail.
• Strong customer service and interpersonal skills.
• Effective verbal and written communication skills in English; a second language is desirable.
• Ability to stand for 8 hours and lift up to 30 lbs.
• Must be able to work a flexible schedule, including weekends and holidays.

Nice-to-haves

• Experience in a hotel environment is preferred.
• Knowledge of additional languages is desirable.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Employee discount on dining and the Beauport Boutique