PM Front Desk Supervisor

$39,520 - $43,680/Yr

Marriott International - El Cajon, CA

Full-time - Entry Level

El Cajon, CA

Accommodation

About the position

The PM Front Desk Supervisor at Courtyard by Marriott El Cajon is responsible for ensuring the efficient operation of the Front Desk department. This role involves guiding and directing staff to meet established goals, ensuring guest satisfaction through effective training and performance management.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to established procedures.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Requirements

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Nice-to-haves

• Fosse experience is a plus.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• 401(k) matching
• Employee discount