PNT Operations Coordinator

$36,920 - $39,000/Yr

LifeStance Health - Knoxville, TN

Full-time - Entry Level

Knoxville, TN

Ambulatory Health Care Services

About the position

The PNT Operations Coordinator at LifeStance Health is responsible for coordinating all operational aspects of Psychological & Neuropsychological Testing (PNT) prior to patient tests. This includes scheduling appointments, managing paperwork, and serving as the primary logistical contact for patients. The role is crucial in ensuring a smooth process for patients undergoing testing, providing them with necessary information and support throughout their experience.

Responsibilities

• Create patient profile in EHR, match with PNT clinician, and schedule PNT Initial Appointments (IAs) with PNT clinician.
• Schedule testing appointments and explain details of testing to patients, including length of test, expected time in the office, overall process, and cost estimate.
• Serve as liaison between billing team and patient to facilitate discussions regarding billing and out-of-pocket costs, and between CBO and clinician regarding insurance authorizations.
• Confirm appointments with patients via phone within one week prior to testing appointment, including confirming receipt of the Financial Agreement and Consent for Testing Services (FACTS).
• Ensure that the patient receives and signs the Financial Agreement and Consent for Testing Services (FACTS).
• Check whether paperwork has been completed prior to patients' appointments and connect with patients if they have not completed their paperwork.
• Assist patients with the portal process and/or telehealth platform, if needed.
• Reach out to patients ahead of their first appointment if there is a benefit coverage concern.
• Serve as point of contact for patients who need to cancel or reschedule their PNT appointments.
• Reschedule testing appointments and follow-up appointments as needed.

Requirements

• High School Diploma or equivalent; Associate's degree preferred.
• 2 years of customer service care experience; experience in healthcare is highly preferred.
• Prior knowledge of OSHA/HIPAA regulations would be advantageous.
• Ability to multitask.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.

Nice-to-haves

• Experience in healthcare settings.
• Knowledge of OSHA and HIPAA regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• AD&D insurance
• Short and long-term disability insurance
• Life insurance
• 401(k) retirement savings with employer match
• Paid parental leave
• Paid time off
• Paid holidays
• Employee Assistance Program