Poker Supervisor

Caesars Entertainment - Saint Louis, MO

Full-time - Mid Level

Saint Louis, MO

5,001-10,000 employees

Accommodation

About the position

The Poker Supervisor at Caesars Entertainment is responsible for overseeing gaming operations, ensuring an entertaining atmosphere while maintaining game security. This role involves direct supervision of the games staff, fostering a positive employee relations culture, and enhancing guest experiences through effective management and communication.

Responsibilities

• Provide direct and general supervision to games staff to ensure effective gaming operations.
• Create an entertaining and energetic atmosphere while maintaining game security.
• Staff, schedule, evaluate, train, develop, monitor, and lead team members to maintain positive employee relations.
• Motivate and supervise staff to ensure they receive adequate guidance and resources to meet departmental and guest service objectives.
• Assist with procedures, train, schedule, and evaluate team members according to company policies.
• Report shift activity in the poker log book and coordinate with other shifts.
• Observe players' behavior for signs of cheating and notify security staff of any suspicions.
• Evaluate guest play and extend complimentary services to support extended play.
• Resolve customer and team member complaints.
• Explain and interpret house rules, such as poker rules and betting limits, for patrons.
• Ensure procedures for opening and closing of the poker room are followed according to established procedures.
• Assist with determining how many poker tables to open each day and schedule staff accordingly.
• Perform other duties as assigned by management.

Requirements

• Must be able to obtain and maintain a valid gaming license.
• Demonstrated knowledge of various table games/poker and previous table games supervisor experience.
• Excellent verbal and written communication skills.
• Ability to be physically mobile and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds, and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.
• Typically acquired through at least 2 years of experience directly related to the specified accountabilities.