About the position
The Police Support Technician position at the Metropolitan Nashville Police Department (MNPD) involves performing essential clerical duties that support the operations of the department. This role is crucial for maintaining effective communication within the department and between the department and the public. The technician will be responsible for creating, organizing, and maintaining confidential files and records, ensuring that all data is accurately verified and entered into the computer systems. This position may require working shifts that include weekdays, holidays, and weekends, as the MNPD operates 24/7/365. Candidates must be prepared to work in a dynamic environment that prioritizes the welfare of Nashville and Davidson County citizens. In addition to clerical tasks, the Police Support Technician will handle inquiries from the public, both over the phone and in person, and will be responsible for scheduling appointments and meetings. The role also includes compiling and processing various reports and documents, making mathematical computations, and fulfilling public records requests. The technician may also be involved in processing judicial and administrative expungements of arrest records, which requires a high level of attention to detail and confidentiality. Candidates must pass a background check and may be required to undergo a drug test if applying for positions in the Property and Evidence section. This position is ideal for individuals who are organized, detail-oriented, and possess strong communication skills. The MNPD values diversity and encourages all individuals, regardless of personal characteristics, to apply. The department is committed to providing reasonable accommodations for employees' religious beliefs and practices, as well as for those requiring ADA accommodations during the recruitment process.
Responsibilities
- Perform routine clerical duties for a section or division in the MNPD.
- Create, organize, search, and maintain confidential files and records.
- Verify and enter data into computer systems.
- Make routine postings of entries and answer inquiries by phone and in-person.
- Organize and schedule appointments and meetings.
- Compile, check, and process reports, documents, and forms.
- Make mathematical computations as needed.
- Answer correspondence from various sources.
- Process judicial and/or administrative expungements of arrest records.
- Fulfill public records requests such as accident reports and background checks.
- Compile data for statistical, financial, or narrative reports.
- Order and stock office supplies.
Requirements
- High School Diploma or equivalent.
- One (1) year of administrative experience.
- Valid Driver License is required.
- NCIC Certification may be required for some positions.
Nice-to-haves
- Experience using Microsoft Office programs (Word, Excel, Outlook).
Benefits
- AD&D insurance
- Bereavement leave
- Employee assistance program
- Family leave
- Life insurance
- Military leave
- Medical insurance with Metro paying 75% of premium
- Dental insurance with Metro paying for single coverage
- $50,000 basic term life coverage with Metro paying 100% of premium
- Pension plan that is 100% Metro funded
- Paid Family Leave up to 30 days
- Annual longevity bonus after 5 years of service
- Work Life/Employee Assistance Program
- Paid vacation days (20 days a year)
- 12 paid holidays per year
- 12 days of sick leave per year
- 3 personal leave days per year
- Judicial leave, military leave, and bereavement leave.
