Google - San Bruno, CA
posted 5 months ago
As a Policy Specialist in Regulatory and Compliance Operations at Google, you will play a crucial role in YouTube's Trust & Safety team, which is dedicated to creating a safe environment for users, viewers, and content creators. This position is fast-paced and dynamic, requiring a proactive approach to managing sensitive and timely escalations of flagged content. You will be responsible for ensuring that performance goals are met while managing the global response to these escalations. Your role will involve utilizing various tools, communication methods, and facilitation techniques to triage issues and engage the appropriate stakeholders in their resolution. In addition to managing escalations, you will contribute to the testing of new processes, systems, and infrastructure aimed at improving the management of these issues. An essential part of your job will be to analyze data related to incidents, identifying trends, impacts, and potential areas for improvement. You will be tasked with reviewing graphic, controversial, and sometimes offensive video content in accordance with YouTube's Community Guidelines, ensuring that the platform remains a space for free expression while adhering to safety standards. Working at the intersection of technology and creativity, you will collaborate with various teams to enhance the YouTube experience and promote internet safety. Your contributions will help shape the policies that govern content on the platform, ensuring that YouTube continues to be a place where everyone can share their stories and connect with others. The role requires excellent communication and presentation skills, as you will need to influence cross-functional teams and stakeholders at various levels.