Popeyes Shift Leader

Unclassified - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

1,001-5,000 employees

About the position

The Shift Leader at Popeyes plays a crucial role in the daily operations of the restaurant, supporting the General and Assistant Manager to ensure smooth shifts. This position emphasizes exceptional customer service and team leadership, contributing to a positive dining experience for guests.

Responsibilities

• Support the General and Assistant Manager in daily operations.
• Ensure smooth operation of each shift.
• Assist team members with performance and training initiatives.
• Deliver exceptional customer service to guests.
• Ensure food is prepared and served according to Popeyes standards.

Requirements

• Minimum of 6 months experience in the Quick Service Restaurant (QSR) industry.
• High School Diploma or GED preferred.
• Familiarity with a POS system and ServSafe certification preferred.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• Ability to withstand the physical demands of a restaurant environment.

Nice-to-haves

• Experience in conflict management.
• Leadership experience in a restaurant setting.

Benefits

• Competitive compensation
• Complimentary meals while on duty
• Daily pay benefits with Earned Wage Access app
• Opportunities for advancement and growth within the organization