Portfolio Administration Associate Manager

Cushman & Wakefield - St. Louis, MO

Full-time - Mid Level

St. Louis, MO

Real Estate

About the position

The Portfolio Administration Associate Manager is responsible for overseeing the workflow and daily activities of a specific team within the Portfolio Administration Service Line. This role involves managing all Portfolio Administration services for a designated team or account, ensuring that operations run smoothly and efficiently. The associate manager acts as a point of escalation for any questions or concerns that arise at the client level, providing support and guidance to team members and clients alike. In this position, the associate manager will oversee the day-to-day operations of the team, ensuring that work is completed on time and that deadlines are met. This includes providing leadership to staff, maximizing the use of technology resources, and improving processes. The associate manager will also be responsible for the onboarding process of new team members, supporting their training for account-specific work, and fostering strong relationships with both team members and clients. The role requires the associate manager to recommend new approaches, policies, and procedures to enhance the efficiency of services provided. This includes maintaining and updating process playbooks, ensuring that account needs are met, and providing timely and accurate reporting to senior leadership and clients. The associate manager will also handle critical reporting tasks, such as monthly rent, and provide regular feedback to leadership regarding operational challenges and areas for improvement. Additionally, the associate manager will execute special projects as assigned by senior leadership or requested by clients, collaborating with other divisions to manage processes for client entities. The associate manager is expected to stay current with industry standards and trends, demonstrating initiative and a sense of urgency in their daily duties.

Responsibilities

• Manage all Portfolio Administration services for a specific team/account.
• Manage additional scope as determined by Master Services Agreement with client.
• Oversee team associates and operations on a day-to-day basis ensuring work is completed and deadlines are met.
• Provide leadership to staff with the goal of maximizing technology resources and improving processes.
• Provide new team integration and onboarding process.
• Support new hire training for account work.
• Create and maintain trust and strong relationships with team members and clients.
• Ensure specified account needs are met across team.
• Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed.
• Outline or oversee the continuous updates to the process playbooks.
• Support timely and accurate reporting to senior leadership and clients.
• Handle or oversee monthly rent and other critical reporting for clients and senior leadership.
• Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus.
• Execute special projects as assigned by senior leadership or requested by Client.
• Collaborate with other divisions and manage processes for Client entities including Transaction Management, Facilities Management, Project Management/Construction/Design, legal, etc. as needed.
• Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained.
• Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines.
• Stay up to date on the latest industry standards and trends.

Requirements

• Bachelor's Degree preferred in any field; business, finance/real estate, accounting ideal.
• 3+ years relevant work experience.
• Ability to read and understand lease documents and financial statements.
• Strong interpersonal skills.
• Ability to manage multiple high priorities.
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint).