Portfolio Analyst

Commercial Credit Group - Naperville, IL

Full-time - Entry Level

Naperville, IL

Credit Intermediation and Related Activities

About the position

The Portfolio Analyst position at Commercial Credit Group Inc (CCG) in Naperville, IL, involves servicing customer needs and maintaining business relationships while analyzing delinquent accounts. This role provides visibility and interaction with senior management, offering opportunities for career advancement within the company.

Responsibilities

• Servicing customer needs while building and maintaining ongoing business relationships.
• Analyze delinquent accounts and perform collections functions on highest-risk accounts with recommendations for resolution, which may include repossession and/or potential litigation.
• Reconcile transactions and balances to maintain accurate accounts.
• Maintain a daily work queue to bring delinquency ratio within target ranges.
• Coordinate billing with Accounting.
• Skip tracing to obtain updated customer contact information.
• Monitor receivables and collections, providing updates to Collection Manager/Management using appropriate reporting procedures.
• Document all communications with customers in Collections Plus system.

Requirements

• One year of customer relations experience preferred.
• Proficient in Excel, Microsoft Windows, and Word a must.
• Ability to work well independently and resolve customer issues.
• Effective negotiation and problem-solving skills.
• Ability to work in a team environment.
• Strong communication, interpersonal, and analytical skills required.
• Must be bilingual in English and Spanish.