Worth Ross Management - Austin, TX
posted 4 months ago
The WRMC Portfolio Manager is a hands-on leadership position responsible for an assigned book of business and is tasked with overseeing the operational, administrative, financial, human resources, maintenance, and security functions of one or more communities. This role requires the Portfolio Manager to be on call 24/7 for emergency consultation in the event of incidents requiring management intervention. All services provided by the Portfolio Manager are under the direct supervision of Worth Ross Management Company, Inc (WRMC). The Portfolio Manager is expected to deliver exemplary service in alignment with the values and mission of WRMC, ensuring that properties are maintained and operated according to company objectives. In this role, the Portfolio Manager will facilitate solutions to problems between communities and internal support staff, guided by precedent and working within established policies. The position involves providing management and leadership to WRMC properties within the assigned region and book of business, collaborating with management to develop and communicate established goals, and ensuring that the needs of the assigned region, company, and its customers are consistently met. The Portfolio Manager will manage a team across different WRMC properties, maintaining standards of excellence for processes, methods, and personnel. Responsibilities include overseeing process improvement and quality control of property management functions to maximize productivity and ensure quality service delivery. The Portfolio Manager will also provide leadership and direction, assist in the investigation and resolution of internal and external problems, and partner with General Managers, WRMC Board of Directors, and other internal departments to develop and lead the introduction and integration of new programs, services, and initiatives. Additionally, the Portfolio Manager will be involved in hiring, training, and evaluating direct reports, ensuring proper staffing levels at each site, and maintaining open communication with the Home Office and Board of Directors. The role also includes recommending and managing budgets, maintaining awareness of changes in rules and regulations, and developing and implementing WRMC Best Practices and Standard Operating Procedures on-site. The Portfolio Manager will evaluate underperforming properties and implement strategies for improvement, ensuring that personnel can meet community goals and standards.