Portfolio Manager

BGSF - Punta Gorda, FL

Full-time

Punta Gorda, FL

Administrative and Support Services

About the position

The Portfolio Manager will play a crucial role in providing day-to-day support to property owners, ensuring their needs are met and their properties are managed effectively. This position involves answering questions related to owner statements, ledgers, late fees, tenant violations, and payment plans. The Portfolio Manager will conduct regular calls with property owners to discuss their properties and address any concerns they may have. In addition to owner support, the Portfolio Manager will oversee the daily management of properties, which includes rent collection, handling evictions, managing lease renewals, and facilitating the move-in and move-out processes. The role requires the individual to submit and process account adjustments and make delinquency calls as necessary. The Portfolio Manager will also negotiate lease terms and ensure timely lease renewals, while adhering to all relevant regulations, including Section 8 and HUD guidelines. Coordination with Homeowners Associations (HOA) will be necessary when applicable, particularly regarding the posting of notices and compliance with regulations. The Portfolio Manager will inspect newly constructed units and create punch lists for the Construction Team to address before the units are deemed ready for rent. Additionally, they will inspect vacated units to ensure they are ready for new tenants. Communication with various teams, including Construction, Maintenance, Warranty, and Turnover, as well as vendors, tenants, and owners, is essential for managing open work orders effectively. The role also involves filing and tracking insurance claims when necessary, producing and distributing reports, and maintaining records related to each property in accordance with company policies and procedures. Other duties may be assigned as needed.

Responsibilities

• Provide day-to-day support to property owners by answering questions related to owner statements, ledgers, late fees, tenant violations, payment plans, etc.
• Conduct regular calls with owners regarding their properties.
• Oversee the day-to-day management of properties including rent collection, evictions, lease renewals, move in & move out processes, submitting and processing account adjustments, and delinquency calls.
• Negotiate lease terms and facilitate timely lease renewals.
• Ensure all appropriate notices are posted at properties and that all Section 8 and HUD regulations are adhered to.
• Coordinate with HOA regarding posting notices and regulation compliance.
• Inspect newly constructed units and create punch lists for the Construction Team to complete before units are deemed ready to rent.
• Inspect vacated units to verify they are ready for a new tenant to lease.
• Communicate with Construction, Maintenance, Warranty and Turnover teams, vendors, tenants, and owners regarding open work orders.
• File and track insurance claims when necessary in coordination with the Maintenance Team.
• Produce and distribute reports as needed.
• Maintain records related to each property per company policies and procedures.
• Perform other duties as assigned.

Requirements

• Experience in property management or the property management industry preferred.
• Experience using PropertyWare or similar property management software.
• High-school diploma or equivalent.
• Must be customer service oriented.
• Possess excellent writing and speaking skills.
• Must be highly organized, efficient and able to properly prioritize multiple tasks.
• Possess a professional appearance and a polite demeanor appropriate for a representative of the company.
• Able to develop and maintain effective and cooperative working relationships with others.
• Proficiency in Microsoft Office Suite.
• Possess reliable personal transportation, a valid driver's license, and acceptable driving record.
• Able to prove coverage of at least the state required minimum of auto liability insurance.
• Maintain an exemplary record of attendance and punctuality.
• Able to perform the essential functions of the position, with or without a reasonable accommodation.