Portfolio Operations Manager

Bankfinancial - Dallas, TX

Full-time - Mid Level

Dallas, TX

101-250 employees

Credit Intermediation and Related Activities

About the position

The Portfolio Operations Manager at BankFinancial is responsible for managing both an existing and new portfolio of Commercial Finance Factoring and Asset Based Lending (ABL) clients. This role encompasses overseeing the day-to-day operations for these clients, which includes a variety of tasks that require proficiency in Factoring and ABL operations. The position demands strong credit skills, excellent customer service, negotiation abilities, and a solid understanding of bank products. The individual will work under moderate supervision, ensuring that all operations run smoothly and efficiently. Key responsibilities include the retention of the assigned portfolio and loss prevention, which are the primary objectives of the role. The manager will provide quality customer service, addressing inquiries and directing clients to appropriate personnel or third-party vendors as necessary. Daily operations involve monitoring collections, processing client funding requests, and ensuring accurate posting to the system of record. The manager will also track client reporting requirements and follow up as needed, oversee the verification of account debtor invoices, and review debtor credit limits daily, recommending changes for approval. Additionally, the Portfolio Operations Manager will coordinate with accounting for daily and month-end reconciliations, manage loan renewals, and work with management on facility increases or pricing changes. The role requires effective collection or exit strategies for credits when necessary, maintaining a satisfactory level of familiarity with clients' operations and industries. The manager will assist in underwriting new transactions, ensuring that loan applications are complete and conducting initial viability analyses. They will also review and present loan presentations to supervisors and ensure proper onboarding of new clients, processing payoffs as needed. The position involves preparing management reports and attempting to cross-sell all bank loan, deposit, treasury management, and electronic products. Proper documentation and maintenance of electronic loan files are also critical aspects of this role.

Responsibilities

• Manages an existing and new portfolio of Commercial Finance Factoring and Asset Based Lending (ABL) clients.
• Provides quality customer service and answers customer inquiries or directs/refers them to appropriate BankFinancial personnel/third-party vendors.
• Manages day-to-day operations for Factoring and ABL clients including monitoring of collections, processing client funding requests and ensuring proper posting to the system of record.
• Manages and tracks client reporting requirements, including follow-up with clients as necessary.
• Oversees and manages the verification of account debtor invoices.
• Reviews debtor credit limits daily and recommends appropriate changes for approval.
• Coordinates with accounting for daily and month end reconciliations.
• Tracks and manages loan renewals. Works with management for any facility increases/decreased, pricing changes, etc.
• Effectively exits or collects out of credits when required with no loan losses.
• Maintains a satisfactory level of familiarity with clients' operations and their industries.
• Assists in underwriting new transactions. Receives, previews, and conducts initial viability analysis on loan applications and related documents.
• Reviews and presents loan presentations to supervisor, provides review of loan documents, and provides final review of all other related loan documentation and closing items.
• Responsible for proper on-boarding of new clients. Processes payoffs as needed.
• Follows-up with the customer or designated representative whenever the customer or representative provides an inadequate response, insufficient information, or does not respond in a timely manner to BankFinancial personnel through the underwriting and closing process as well as ongoing portfolio management.
• Prepares management reports as needed.
• Attempts to cross-sells all bank loan, deposit, treasury management and electronic products.
• Ensures electronic loan files are properly documented and maintained.
• Acts as backup for and assists in duties of Client Account Representatives when needed.

Requirements

• Bachelor's degree from a four-year college or university and three years relevant commercial credit experience, preferably in a bank or commercial finance company environment; or equivalent combination of education and relevant commercial credit experience.
• Factoring and Asset Based Lending experience required.
• Customer service skills.
• Credit analysis skills.
• Loan documentation skills.
• Organizational skills and be detail oriented.
• Time management skills.
• Negotiation skills.
• Seeks ongoing training from management, peers, and external sources.
• Proficiency in Microsoft Word, Excel, Outlook and Internet. Experience with FactorSoft preferred.

Benefits

• 401K Plan
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)