Portfolio Program Manager Governance Business Process Management - Data Center Construction

$170,000 - $170,000/Yr

Turner & Townsend - New York, NY

Full-time - Mid Level

New York, NY

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Portfolio Program Manager in Governance Business Process Management at Turner & Townsend is responsible for designing and implementing a global governance framework aimed at streamlining internal project approval processes for a large hyperscale data center portfolio. This role focuses on consolidating fragmented approval processes, reducing cycle times, and ensuring alignment with risk-based methodologies. The successful candidate will leverage their extensive experience in business process design and governance to enhance operational efficiency and stakeholder engagement.

Responsibilities

• Lead the creation of a global, risk-based governance framework for internal approvals, covering both asset and capacity-related decisions.
• Identify bottlenecks within the current fragmented approval processes and define lean process workflows to accelerate decision-making.
• Perform gap analysis between the current and new approval processes, identify actions needed to resolve the gaps, and lead and monitor resolution of gaps.
• Document new processes in process definitions (SIPOC), swimlane diagrams (Lucidcharts), and business rules.
• Ensure the governance framework aligns with portfolio management goals, operational risk thresholds, and capacity needs.
• Collaborate with cross-functional stakeholders to validate framework designs and maintain engagement throughout implementation.
• Work closely with internal teams across operations, finance, and risk management to align governance with business priorities.
• Document decision-making forum charters, including purpose, roles, and procedures.
• Facilitate buy-in across various departments by leading workshops and presentations to senior leadership.
• Develop communication plans to ensure smooth adoption of the new governance framework globally.
• Establish performance metrics and KPIs to monitor the effectiveness of the governance framework and approval timelines.
• Identify opportunities for process optimization and work with stakeholders to implement improvements on an ongoing basis.
• Stay current with industry best practices and incorporate insights from capital funding models and governance tools to enhance processes.

Requirements

• 10+ years of experience in business process design, governance, or portfolio management in a large enterprise environment.
• Proven ability to design lean governance frameworks and streamline approval processes.
• Strong understanding of capital planning methodologies and large funding provisions.
• Expertise in working within a matrixed organization with experience engaging multiple business units and stakeholders.
• Exceptional communication and collaboration skills, with the ability to engage effectively at all levels of the organization.
• Strong problem-solving abilities, with a focus on creating scalable solutions for complex governance challenges.
• Proven ability to navigate change management and gain consensus in dynamic environments.
• Familiarity with project management tools (e.g., Smartsheet, MS Project) and governance platforms (e.g., eBuilder, Quickbase).
• Experience developing governance frameworks aligned with asset and risk management goals.
• Working knowledge of digital process governance tools such as process mining and workflow automation software to enhance governance oversight.

Nice-to-haves

• Project Management Professional (PMP) or Program Management Professional (PgMP) from PMI.
• Certifications in Lean Six Sigma or Business Process Management (BPM) from reputable institutions like BPMInstitute.
• Knowledge of capital planning frameworks and methodologies recommended by advisory firms like PwC or other global consulting firms.

Benefits

• Competitive salary range of $170K-$175K per year.
• Flexible working environment that respects work-life balance.
• Opportunities for professional development and career growth.
• Inclusive company culture that celebrates diversity.