Portfolio Services Manager, Assistant Vice President

$80,000 - $132,500/Yr

2001 SSB&T - Sacramento, CA

Full-time - Mid Level

Hybrid - Sacramento, CA

About the position

This role is for a qualified Investment Operations individual to lead a team focused on operational excellence for key strategic clients within State Street's Middle Office Alpha Strategy business. The position emphasizes client-centric service, problem-solving, and team leadership, contributing to the overall success of the investment operations function.

Responsibilities

• Lead a team monitoring portfolio health for assigned accounts, addressing issues related to cash, settlements, valuation, reconciliations, and reporting.
• Perform pre/post cycle reviews and oversee operational functions within the control framework.
• Interact with middle office, custody, and leadership colleagues, as well as custodians, asset managers, prime brokers, and accounting agents.
• Liaise with internal and external customers, advocating for their needs and addressing urgent items.
• Guide team members and other teams procedurally, presenting solutions to challenges and acting as an escalation point for issues.
• Problem-solve escalated issues and proactively review operational controls, particularly in reconciliation functions.
• Develop and present logs and reports on systematic and one-off issues in the control environment for customers.
• Manage and develop staff across multiple global locations, ensuring operational quality and risk management control.
• Monitor metrics and SLA adherence, participating in manager meetings and implementing process improvements.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 5-7 years of financial services experience with strong management skills.
• Excellent organizational, problem-solving, and prioritization skills.
• Strong customer service acumen and experience managing staff.
• Strong written and verbal communication skills.
• Keen understanding of the investment process in Capital Markets, including Equity, Fixed Income, Alternatives, and Money Markets.

Nice-to-haves

• MBA or CFA certification is a plus.
• Familiarity or direct experience with middle office services is a plus.
• Ability to work occasional nights and weekends.

Benefits

• Generous medical care and insurance plans.
• Savings plans and flexible work programs.
• Development programs and educational support.
• Paid volunteer days and matching gift programs.