Position Planning Specialist, Customer Experience (Remote)

$37,440 - $54,080/Yr

Rentokil Initial - Sacramento, CA

Part-time - Entry Level

Remote - Sacramento, CA

Administrative and Support Services

About the position

This position involves utilizing route analysis software to create effective daily and weekly tactical route plans for assigned branch locations within the Rentokil family of companies. The role requires performing data analysis related to resource availability and territory management, maintaining geographic codes and customer information, and reporting metrics to supervisors and branch managers. The ideal candidate will have strong communication skills and the ability to manage multiple tasks effectively.

Responsibilities

• Creates route plans using work order data and route analysis software
• Communicates routes within assigned territory to service personnel
• Summarizes and reviews plans daily with the Service Planning Supervisor
• Creates summary reports daily and provides to supervisor
• Performs other duties as assigned

Requirements

• Advanced knowledge of Routing and Scheduling software systems
• Advanced knowledge of the company's branch service department
• Verbal and written communication skills, including public speaking
• Analytical skills and attention to detail
• Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
• Ability to read, analyze, and interpret general business documents
• Ability to manage multiple, repetitive tasks
• Basic understanding of texting software or other forms of software needed to accomplish this objective
• Ability to effectively interact with co-workers and the public
• Basic knowledge of the company's operating systems

Nice-to-haves

• Experience in the service industry
• 1-2 years of related experience as dispatcher and/or customer service agent

Benefits

• Benefits start on day 1 for full-time colleagues
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• Tuition Reimbursement benefits for full-time colleagues
• Training and development programs available