Pottery Barn Tulsa- Assistant Store Manager - Sales And Service

Williams-Sonoma - Tulsa, OK

Full-time - Entry Level

Tulsa, OK

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Assistant Store Manager of Sales and Service at Pottery Barn Tulsa plays a crucial role in supporting the management team to achieve sales goals while providing exceptional customer service. This position involves leading the store team, ensuring adequate staffing, coaching staff on customer service principles, and maintaining a positive work environment. The role emphasizes the importance of customer relationships and effective resolution of client service issues.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Requirements

• Excellent communication, organization and leadership skills
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
• 2-3 years of previous retail sales experience or management experience in a customer service related field

Benefits

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)