Practice Assistant II (Medical Receptionist)-Duxbury

Beth Israel Lahey Health - Duxbury, MA

Full-time - Entry Level

Duxbury, MA

10,001+ employees

Hospitals

About the position

As a Practice Assistant II (Medical Receptionist) at Beth Israel Lahey Health, you will play a crucial role in ensuring the highest quality service to patients while contributing to the smooth functioning of practice operations. This position is based in South Duxbury, MA, and is a full-time role with a day shift schedule. You will report to either the Practice Manager or the Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other healthcare providers. Your primary responsibility will be to greet patients and visitors courteously, demonstrating respect and privacy, while serving as a central communication source in the delivery of patient care. In this role, you will be responsible for performing various administrative tasks, including check-in, registration, scheduling, and verification of demographic and fiscal data using a computer system. You will also collect co-payments, schedule and manage appointments, and obtain and enter referrals. Your ability to facilitate timely patient flow and proactively solve flow issues will be essential in ensuring optimal service delivery. Additionally, you may be required to assist with billing functions, research information requests, and act as a resource for training and information within the department. The Practice Assistant II position requires a high school diploma or GED, with a preference for a Medical Admin Assistant Certificate. You should have 1-3 years of related work experience, particularly in a healthcare or service/hospitality environment. Strong communication skills, both written and oral, are essential, as is the ability to provide high levels of customer service. The physical nature of the job involves light work, with the ability to exert up to 20 pounds of force frequently and the need to stand or move throughout the hospital campus. As part of the healthcare organization, you will be required to be vaccinated against influenza and COVID-19 as a condition of employment.

Responsibilities

• Greets patients and visitors courteously, demonstrating respect and privacy.
• Serves as a central communication source in the delivery of patient care by being responsive, accessible, and visible.
• Provides accurate information, directions, and guidance, following up promptly to ensure needs are met.
• Performs check-in, registration, scheduling, and verification of demographic and fiscal data using a computer system.
• Collects co-payments following standards for co-payment processing.
• Schedules, reschedules, and cancels appointments, accommodating patient and provider needs.
• Obtains and enters referrals.
• Monitors and supports patients and visitors entering and leaving the practice.
• Facilitates timely flow and proactively solves flow issues (e.g., early or late patients, late providers).
• Acts as a liaison between patients and practice staff to ensure optimal flow and service delivery.
• Facilitates billing functions and researches information requests as needed.
• May act as a group leader in the absence of the Manager and provide training to others.

Requirements

• High School diploma or GED required.
• 1-3 years related work experience required.
• Experience with computer systems required, including web-based applications and Microsoft Office applications (Outlook, Word, Excel, PowerPoint, or Access).

Nice-to-haves

• 1-3 years experience in a healthcare or service/hospitality environment.