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Mass General Brigham Community Physicians - Newburyport, MA
posted 2 months ago
Full-time - Entry Level
Newburyport, MA
251-500 employees
About the position
The Practice Assistant will provide essential onsite administrative support for the Internal Medicine team at Pentucket Medical's Newburyport practice. This role focuses on enhancing patient experience through effective management of the check-in process and various administrative tasks, ensuring a smooth operation within a multispecialty practice.
Responsibilities
- Manage the check-in process at central reception for a multispecialty practice.
- Perform check-out duties as required.
- Handle mail, faxes, and other administrative tasks as needed.
- Greet patients in a professional manner.
- Register patients and check insurance eligibility using the appropriate system.
- Obtain appropriate co-payment for services rendered.
- Answer telephones promptly and courteously, using the standard greeting.
- Transfer, conference, and park calls as appropriate.
- Route calls according to department protocol.
- Access, understand, and accurately make appointments using the scheduling system.
- Oversee the waiting area and ensure all patients are checked in.
- Perform other duties as assigned.
Requirements
- High school diploma or GED required.
- A minimum of 1 year of customer service experience required.
- Previous experience in a medical office environment preferred.
Nice-to-haves
- Bilingual (Spanish/English) preferred.
Benefits
- Competitive benefits package including health insurance, retirement plans, and paid time off.
