Practice Development Manager- California/Hawaii

About the position

The Practice Development Manager (PDM) at Bausch + Lomb is responsible for engaging with cataract and refractive ophthalmology practices to enhance the utilization of the eyeTelligence platform. This role involves providing ongoing education, development solutions, clinical staff training, and customer support to drive practice growth and achieve sales revenue targets in the California/Hawaii territory.

Responsibilities

• Support customers in growing their practices using the Plus program and eyeTelligence technology platform to achieve or exceed sales revenue targets.
• On-board and mentor new customers while providing ongoing clinical support, practice education, and staff training for tenured accounts.
• Contribute to the increased usage of Bausch + Lomb products and influence the development of customer businesses.
• Collaborate with departments (Surgical Sales, Training, Marketing) to design programs that align with business strategies and improve performance.
• Coordinate schedules with sales and territory managers to implement customer calls and manage itineraries.
• Conduct quarterly business reviews with premium customers to discuss performance and set future goals.
• Leverage marketing alliances to help customers utilize technologies for enhanced patient communications and IOL selection.
• Participate in regional team calls or webinars to relay information and explore clinical topics.
• Collaborate with Regional Business Directors to teach best practices and provide resources to achieve sales objectives.
• Build professional knowledge by engaging with customers and attending conferences and workshops.
• Provide leadership and deliver messaging consistent with Bausch + Lomb Surgical's vision.

Requirements

• Bachelor's degree or similar training, preferably in science, medical/clinical, business, or a related field.
• Three to five years of experience in an eye health practice, sales, clinical, technical applications, administration, or management role.
• Demonstrated performance in sales or clinical/technical applications role.
• Excellent customer relationship skills and effective communication with healthcare professionals.
• Strong interpersonal skills and professional demeanor.
• Ability to travel up to 60% of the time.
• Effective problem-solving and troubleshooting skills.
• Excellent organizational skills and ability to prioritize under pressure.
• Ability to manage multiple tasks simultaneously.
• Proven leadership qualities.
• Exhibit resourcefulness and accountability.

Benefits

• Medical, dental, and vision insurance
• Disability and life insurance
• 401(k) plan with company match
• Tuition reimbursement program for select degrees
• Company holidays
• Well-being benefits
• Sick time and floating holidays
• Paid vacation