Practice Manager of Operations

Heartland Dental and Supported Offices - Orlando, FL

Full-time - Mid Level

Orlando, FL

1,001-5,000 employees

About the position

The Practice Manager of Operations at Heartland Dental plays a crucial role in supporting the business needs of dental offices while fostering a culture of teamwork and patient-first service. This position involves guiding and supporting the team to ensure exceptional patient care, developing leadership skills, and collaborating closely with the Doctor to achieve business and personal development goals.

Responsibilities

• Strive towards mastery of role by completing all PMO Training needed to develop technical, commitment, and leadership skills.
• Develop and pursue annual top 10 business goals and 16 personal development goals.
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings and team meetings.
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals.
• Create alignment with doctor through daily one on ones and weekly touch points discussing communication and support needed.
• Commit to serving as a business partner for the Doctor collaborating on financial goals.
• Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs.
• Understand the benefits and metrics of DMP and help Doctor monitor progress.
• Identify and support future team growth by selecting candidates that are an 80% match for both the position and the practice.
• Successfully onboard new team members through partnerships with recruiting and support office.
• Support team members to prioritize and plan their training for growth in their roles.

Requirements

• Associate's or Bachelor's degree or 3 - 5 years' leadership experience in a professional office, hospitality, retail, banking, medical, etc.
• Experience working in a fast-paced and customer-centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.

Nice-to-haves

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Benefits

• Competitive benefits including health insurance and retirement savings plans.
• Six paid holidays and PTO (paid time off).
• Continuing education opportunities to develop full potential.
• Access to an expansive network of mentors and networking opportunities.
• Top quality technology to assist in daily responsibilities.