Practice Manager of Operations

Heartland Dental and Supported Offices - Cleveland, TN

Full-time - Mid Level

Cleveland, TN

1,001-5,000 employees

About the position

The Practice Manager of Operations at Mouse Creek Dental Care is a leadership role focused on supporting the business needs of dental offices while fostering a strong team culture. This position emphasizes patient-first care, continuous learning, and collaboration with doctors to achieve operational goals. The manager will guide the team in providing exceptional patient care and will be responsible for developing business strategies and supporting team growth.

Responsibilities

• Strive towards mastery of role by completing all PMO Training needed to develop technical, commitment, and leadership skills.
• Develop and pursue annual top 10 business goals and 16 personal development goals.
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings and team meetings.
• Create alignment with the doctor through daily one-on-ones and weekly touch points discussing communication and support needed.
• Commit to serving as a business partner for the Doctor, collaborating on financial goals.
• Help Doctor prioritize, plan, and block schedule for continuing education.
• Understand the benefits and metrics of DMP and help Doctor monitor progress.
• Identify and support future team growth by selecting candidates that are a good match for the practice.
• Successfully onboard new team members through partnerships with recruiting and support office.

Requirements

• Associate's or Bachelor's degree or 3 - 5 years' leadership experience in a professional office, hospitality, retail, banking, medical, etc.
• Experience working in a fast-paced and customer-centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.

Nice-to-haves

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Benefits

• Competitive benefits including health insurance and retirement savings plans.
• Six paid holidays and PTO (paid time off).
• Continuing education opportunities to develop full potential.
• Access to an expansive network of mentors and networking opportunities.
• Top quality technology to assist in daily responsibilities.