Practice Manager of Operations

Heartland Dental - Norwalk, CT

Full-time - Mid Level

Norwalk, CT

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Practice Manager of Operations at East Avenue Dental Care is a leadership role focused on supporting the business needs of the dental practice while fostering a strong team culture. This position involves collaborating closely with the Doctor to ensure the delivery of exceptional patient care and achieving business goals through effective team management and development.

Responsibilities

• Strive towards mastery of role by completing all PMO Training needed to develop technical, commitment, and leadership skills.
• Develop and pursue annual top 10 business goals and 16 personal development goals.
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings and team meetings.
• Create alignment with the doctor through daily one-on-ones and weekly touch points discussing communication and support needed.
• Commit to serving as a business partner for the Doctor, collaborating on financial goals.
• Help Doctor prioritize, plan, and block schedule for continuing education.
• Understand the benefits and metrics of DMP and help Doctor monitor progress.
• Identify and support future team growth by selecting candidates that are a good match for the practice.
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice.
• Successfully onboard new team members through partnerships with recruiting and support office.
• Support team members to prioritize and plan their training for growth in their roles.

Requirements

• Associate's or Bachelor's degree or 3 - 5 years' leadership experience in a professional office, hospitality, retail, banking, or medical setting.
• Experience working in a fast-paced and customer-centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.

Nice-to-haves

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Benefits

• Competitive benefits including health insurance and retirement savings plans.
• Six paid holidays and PTO (paid time off).
• Continuing education opportunities.
• Access to an expansive network of mentors and networking opportunities.
• Top quality technology to assist in daily responsibilities.